Tag

Customer Engagement
Kiosk Insight
Providing your customers with a great experience can really set you apart from your competitors. According to a Gartner survey, organizations that take customer experience seriously will stand out from the noise and win loyal customers over. It’s imperative then to understand what consumers want and how to cater to their needs. Kiosks designed to...
Continue Reading
Self-Service Kiosks
As automation technology becomes more and more sophisticated, brands are increasingly turning to self-service kiosks to give their guests additional options for purchasing products, delivering feedback, and checking into hotels. Their motivation is two-fold: first, to give guests a convenient method to complete a purchase or check in to their hotel, and second, to cut...
Continue Reading
Omni-Channel for Hotels
The digital revolution forever changed almost every aspect of our world — perhaps none more so than customer service. No longer do customers have to go to a bricks-and-mortar store to buy or return a product. Nor do they have to pick up the phone and sit on hold just to speak to a customer...
Continue Reading
Tagging in Messages
Keeping your hotel’s operations organized is tough work. There are many moving parts to coordinate, and with dozens, if not hundreds, of guests making requests of your staff, it’s important to have a system in place to manage it all. If you’re using Loop, the platform can help you do just that. One of Loop’s...
Continue Reading
Guest Experience Technology
Chances are, you don’t want your guests to think of your hotel only as a place to sleep and shower. You want your guests to think of your hotel as a place to have an experience, a place where they can feel at home, a place they can recommend to friends who are looking for...
Continue Reading
High Tech Hotels
These days, technology in hotels is no longer an option. Travellers expect to be connected at every point of their journey.  According to Expedia, 60 percent of travelers would be unwilling to go on vacation without a mobile device, and 30 percent of hotel guests would rather use text to order an amenity from the...
Continue Reading
Stats About Guest Data
In today’s digital world, where consumers are bombarded by hundreds, if not thousands, of ads every single day, traditional methods of attracting travelers to your hotel are less effective than they used to be. Offering an exceptional guest experience, often by tailoring products and services to each guest’s unique interests, is the way forward —...
Continue Reading
Keep Employees
High turnover is an unfortunate reality in the restaurant industry. In the US in 2016, Restaurant.org reported that it was more than 70 percent. While turnover is an inevitability in the business, It doesn’t have to be so high. The first step to decreasing turnover in your restaurant is figuring out why your employees are leaving...
Continue Reading
Feedback for Restaurants
Customer satisfaction surveys and net promoter scores aren’t new concepts in the restaurant world. Many brands today ask their guests to offer feedback so they can learn what is and isn’t working when it comes to the guest experience. This feedback is often used to gauge guest loyalty, improve service, and introduce new menu items...
Continue Reading
Loop Header Background
Employee engagement is an oft-overlooked aspect of business success. We’ve talked a lot on our blog about the financial impact of low employee engagement, which includes turnover costs and lost productivity. In contrast, front-line employees that are invested in the work they do are more likely to bring their A-game every single day. This means...
Continue Reading
1 6 7 8 9
Loop Report Logo

Have The Loop Report Delivered to Your Inbox Monthly
Join customer experience leaders and receive customer engagement tips and resources delivered directly to your inbox with The Loop Report each month.

Benbria needs the contact information you provide to us to contact you about our products and services. You may unsubscribe from these communications at any time. For information on how to unsubscribe, as well as our privacy practices and commitment to protecting your privacy, please review our Privacy Policy.

Latest Blogs

Loop 4.2 Release
See What’s New: Loop 4.28 Release
March 21, 2024By
Unveiling the Power of Customer Feedback
March 18, 2024By
The Importnace of Resident Messaging in Long-Term Care Homes
February 21, 2024By