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Customer Engagement
As president and founder of SGEi, Shane Green collaborates with his clients’ C-level executives to craft customer experience and employee engagement strategies that support brand promises. He leads SGEi’s team of operations, human resources, and training professionals: together, they inspire brands to deliver exceptional internal and external experiences that create brand advocates and loyal customers....
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What is employee engagement? Fundamentally, it’s when an employee adopts the values and vision of the employer and actively contributes to the employer’s success. John Baldoni explains it best in the Harvard Business Review: “People want to come to work, understand their jobs, and know how their work contributes to the success of the organization.”...
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Mobile guest engagement helps hotels build strong bonds with mobile-social Millennials and Gen Xers What do Millennials and Gen Xers want from the hospitality sector? And how will hotel operators deliver it? A closer look at new guest engagement trends and mobile guest engagement technologies reveals new ways to increase bookings and capture market share...
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