The digital revolution forever changed almost every aspect of our world — perhaps none more so than customer service. No longer do customers have to go to a bricks-and-mortar store to buy or return a product. Nor do they have to pick up the phone and sit on hold just to speak to a customer...Continue Reading
The Benbria Blog
The Benbria Blog offers insights into the latest research in the field of customer engagement technology and best practices, with a focus on real-time messaging and measurement of the experience.