The Loop Experience Platform provides IFM providers with an all-in-one solution for client and consumer experience (CCX) management purpose-built for location-based operations. This includes omni-channel feedback, messaging, insights and ticketing.
Managing the consumer experience both onsite and digitally involves collecting real-time feedback at key touchpoints throughout their journey, both offline and online. This process includes measuring their experience against key drivers, gathering additional comments, and capturing contact information to facilitate prompt follow-up and close-the-loop.
Managing the client experience involves regularly collecting feedback and specifically gathering insights prior to contract renewal. This approach ensures that client-related issues and opportunities are identified and addressed promptly. Additionally, effective client experience management includes summarizing consumer insights during key touchpoints, such as Quarterly Business Reviews (QBRs).
Leverage consumer experience data in your Quarterly Business Reviews (QBRs) to foster transparency and build trust. Loop simplifies the creation of consumer experience dashboards and reports, ensuring timely access to valuable insights.
Use this data to educate clients, recommend new products and services, and establish benchmarks for satisfaction, loyalty, and effort. As consumer experience increasingly becomes a crucial element in the RFP process, it also serves as a key factor in renewal decisions.
With Loop, you can identify key employees who make a significant impact on a daily or weekly basis, ensuring they receive recognition for their contributions. This recognition boosts employee motivation, enhances retention, and allows for appropriate rewards. Frontline organizations often face challenges with employee turnover, making it essential to acknowledge and support those who drive success.
The Loop Experience Platform is used by the largest integrated facilities management companies in the world to manage the client and consumer experience. Loop is designed from the ground up to operate in these unique environments.
Centralize all of your client and customer experience insights into a single platform and generate reports and dashboards to standardize and compare your performance across segments, accounts and units.
Create effective client experience dashboards that summarize customer loyalty, satisfaction and effort better understand client preferences and client temperature heading into the renewal period.
Create effective customer experience dashboards to compare key drivers such as speed of service, quality of food and staff friendliness across segments, regions and units.
Leverage survey categories uniformly to isolate key customer experience drivers across your segments and accounts and usable within your survey projects, scoreboard projects and dashboard projects.
Mobilize teams by enabling real-time engagement over the customer’s channel of choice such as Email, Text/SMS or WhatsApp.
Establish a hierarchy for effective routing and reporting by country, segment, region and unit to streamline engagement while providing the appropriate level of visibility for staff and key stakeholders.
Provide your consumers with a lifeline including QR Codes, Links, Embeddable’s, Kiosks, Phone Numbers and Email Addresses to drive engagement within physical, digital and social touchpoints.
Distribute surveys and engage with consumers on multiple channels of engagement based on unit of interaction.
Automate feedback collection by integrating Loop with your ordering apps including kiosks and mobile apps while leveraging transactional data within Loop for advanced use cases such as segmentation and targeting.
