Automate the collection of feedback from residents and family members based on ADT events including admittance, discharge and transfer. Communicate with residents and family members on their channel of choice including using a unified inbox for all of your facilities and units. Analyzed results in real-time at any level using dashboard projects. Create accountability with action plans. Leverage AI and text analytics to do more with less and analyze sentiment.
Integrate the Loop Experience Platform with PointClickCare to help improve resident and family experience. Automatically collect feedback at key moments within the resident journey including admittance, discharge and transfer. This helps to mitigate any pain points and improve the overall resident and family experience wihtin each facility.
Manage the resident and family experience before, during and after by automating feedback collection at key touchpoints including admittance, discharge and transfer.
Keep the backdoor closed by collecting feedback related to satisfaction, loyalty and effort from residents and family members to spot problems and opportunities. Loop allows you to recover at-risk residents to mitigate risk to your reputation.
Leverage AI capabilities across the platform for summarization, writing and response to save time and do more with less. Every feature is developed with AI in mind up front as part of an Agentic AI strategy.
Automate feedback collection at multiple levels including facility as and unit for hybrid facilities to personalize communication, tailor insight collection and identify problems and opportunities.
Follow-up with a unified inbox that simply routing, reporting and analysis across multiple channels of engagement including SMS/Text, Email and WhatsApp.
Leverage Action Plans with your Survey Projects for fixing specific pain points, holding leaders accountable and building trust. Clearly identify focus areas and create accountability through ownership and collaboration.
Create Dashboard Projects to analyze insights in real-time related to loyalty, satisfaction and effort to identify problems and oppournity by facility and touchpoint. Dashboard subscriptions can be configure to share insights with relevant team members automatically on a daily, weekly or monthly basis.
Automate workflow including closed-loop feedback collection by creating tickets automatically to save time, create a standard operating procedure for each facility and to ensure not resident or family member slips through the cracks.
Leverage multiple channels of engagement including SMS/Text, Email, WhatsApp, Web, Links and Kiosks to communicate and collect feedback from residents and family members on their channel of choice.
