Automate the collection of feedback from residents and family members based on ADT events including admittance, discharge and transfer. Communicate with residents and family members on their channel of choice including SMS/Text, Email and WhatsApp using a shared inbox for each facility.
Integrate the Loop Experience Platform with PointClickCare to help improve resident and family experience. Automatically collect feedback at key moments within the resident journey including admittance, discharge and transfer. This helps to mitigate any pain points and improve the overall resident and family experience wihtin each facility.
Manage the resident and family experience before, during and after by automating feedback collection at key touchpoints including admittance, discharge and transfer.
Keep the backdoor closed by collecting feedback related to satisfaction, loyalty and effort from residents and family members to spot problems and opportunities. Loop allows you to recover at-risk residents to mitigate risk to your reputation.
Provide personalize resident and family communications throughout their unique journey using segments, broadcast messages and templates. Automate the scheduling and delivery.
Create Dashboard Projects to analyze insights in real-time related to loyalty, satisfaction and effort to identify problems and oppournity by facility and touchpoint. Dashboard subscriptions can be configure to share insights with relevant team members automatically on a daily, weekly or monthly basis.
Automate workflow including closed-loop feedback collection by creating tickets automatically to save time, create a standard operating procedure for each facility and to ensure not resident or family member slips through the cracks.
Leverage multiple channels of engagement including SMS/Text, Email, WhatsApp, Web, Links and Kiosks to communicate and collect feedback from residents and family members on their channel of choice.
