With the rise in contactless communication, QR codes have been a key tool to stay engaged with customers. Learn how to leverage and effectively maximize the use of QR codes in your business.Continue Reading
Today, in order to prepare you for the new year, we're taking a look at customer experience trends that emerged in 2020, that you can leverage for a prosperous new year.Continue Reading
The Loop Experience Platform is excited to announce a new feature release that will help organize the actionable insights from the data you collect from your customers.Continue Reading
Business communication as we know it, has evolved immensely over the span of a few short months. For brick and mortar, physical distancing has become paramount and protective measures for customer safety has become vital for retention. With these new standards in place contactless communication has emerged as the model communication method for today’s modern...Continue Reading
Since the advent of COVID-19, businesses across the globe have felt the pressure to understand their customer experience better. With a momentous shift in the buying journey over the span of a few short months, businesses have had to rethink their strategies all while keeping safety and customer experience top of mind. From the closure...Continue Reading
Today, Point-of-Sale (POS) receipt surveys have dominated customer feedback programs for businesses with physical locations. After all, the Point-of-Sale touchpoint is a great time to entice the customer and invite them back. However, with time, receipt surveys have quickly become a survey method of the past, with little participation and employee engagement. This makes it...Continue Reading
Over the last decade, WhatsApp has emerged as a powerful messaging solution with a very promising future. Currently holding 1.5 billion monthly active users, it’s proven to be far-reaching, convenient for users, simple to administer – and more recently, accessible to businesses. With a segue into the business world through a dedicated app, a number...Continue Reading
Today, obtaining feedback through the use of online and offline surveys has become a growing practice for thriving businesses. With the modern customer’s high demand for personalized experiences and more tailored products and services, feedback has become a central component in delivering an exceptional customer experience that outweighs competitors. However, while many businesses cite having...Continue Reading
When it comes to measuring customer satisfaction, the Net Promoter Score (NPS) has remained a tried and true metric for many years. Used within a number of industries, an NPS survey asks a simple one phrase question, that provides constructive feedback and an understanding of overall sentiment, using a scale from 1 to 10. With...Continue Reading
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