Category

Restaurants
In order to answer that question and to help you gain a better understanding of texting and messaging, we’ve broken them down so you can decide what type of communication best suits your business and customers needs.
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For decades businesses have leveraged NPS to gauge how likely customers are to refer their business, vying for new ways to improve their score and surpass industry benchmarks.
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It almost goes without saying that introducing bots to a hospitality setting has the potential for disaster, and hospitality professionals must be careful to balance this technology with the need for impeccable customer service. Here are a few ways to find that balance with hotel automation.
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With today's importance of providing an exceptional customer experience, it’s important to differentiate these two terms. In this blog, we’re defining customer experience and customer service, while highlighting the key differentiators and how you can measure them for greater success. 
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In this blog post, to keep you ahead of the social curve we’re taking a look at 5 ways businesses can leverage social media messaging in order to build loyalty with customers and drive revenue.
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Measuring the customer experience emerges as a strategy to gain insight into customer preferences while staying aligned with business objectives.
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Freshslice Pizza Creates Loyalty with Guests Across Locations Using the Loop Experience Platform.
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In this blog, we're taking a closer look at how you can effectively utilize the Loop Experience Platform in a way that delivers more feedback, encourages greater conversations, and provides you with customer data that drives loyalty and maximizes revenue.
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In this article, in order to shed light on the importance of customer experience within the food service industry, we’re sharing 10 pivotal CX statistics in addition to our best practices for delivering an unparalleled experience.
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When it comes to providing exceptional customer service on web chat, knowing the exact moments to introduce a human or a bot, is critical. 
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