Category

Restaurants
Not all quick service food and fast casual restaurants were prepared with a contactless curbside pickup strategy when they had to close their in-room dining in the wake of the pandemic in early 2020.
Continue Reading
With the rise in contactless communication, QR codes have been a key tool to stay engaged with customers. Learn how to leverage and effectively maximize the use of QR codes in your business.
Continue Reading
Today, in order to prepare you for the new year, we're taking a look at customer experience trends that emerged in 2020, that you can leverage for a prosperous new year.
Continue Reading
When it comes to delivering an exceptional customer experience, having real-time actionable data at your fingertips is critical.
Continue Reading
contactless-communication-messaging
Business communication as we know it, has evolved immensely over the span of a few short months. For brick and mortar, physical distancing has become paramount and protective measures for customer safety has become vital for retention. With these new standards in place contactless communication has emerged as the model communication method for today’s modern...
Continue Reading
When it comes to building loyalty and satisfaction with customers, there are a number of moving elements to consider.  For grocery stores, this is especially true as a customer’s experience can vary depending on where produce is sourced, how helpful staff are, what brands are carried, how fresh the hot bar is and so on....
Continue Reading
man-thinking
Since the advent of COVID-19, businesses across the globe have felt the pressure to understand their customer experience better. With a momentous shift in the buying journey over the span of a few short months, businesses have had to rethink their strategies all while keeping safety and customer experience top of mind.  From the closure...
Continue Reading
Person-paying-in-shop
Today, Point-of-Sale (POS) receipt surveys have dominated customer feedback programs for businesses with physical locations. After all, the Point-of-Sale touchpoint is a great time to entice the customer and invite them back.  However, with time, receipt surveys have quickly become a survey method of the past, with little participation and employee engagement. This makes it...
Continue Reading
It was once said by Dave Thomas, Philanthropist and Founder of Wendy’s, “it all comes back to the basics. Serve customers the best-tasting food at a good value in a clean, comfortable restaurant, and they’ll keep coming back.” Today, this still holds true for quick service restaurants (QSRs), as more and more customers search for...
Continue Reading
Over the last decade, WhatsApp has emerged as a powerful messaging solution with a very promising future. Currently holding 1.5 billion monthly active users, it’s proven to be far-reaching, convenient for users, simple to administer – and more recently, accessible to businesses.   With a segue into the business world through a dedicated app, a number...
Continue Reading
1 2 3 4 5 14