Category

Hospitality
Customer Engagement Best Practices
Providing insight to evaluate current offerings while also highlighting areas of improvement, and collecting customer feedback can help you build customer relationships and boost bottom lines.
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Survey Analytics
Whether you're fresh on the market for a customer experience solution or you're already debating a few options, the capabilities of a dashboard should be top of mind. So what exactly should you be looking for? Let's explore.
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Engage Students in Omni-Channel
In this blog, we’re taking a look at the top student preferred channels to consider across campus. Because selecting the right channels is the key to opening up communication and fostering thoughtful connections.
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Digital in Hospitality
In this blog, we’ll look at some key trends shaping the future of hospitality and how you can leverage digital technology to drive your hotel forward.
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Connecting to your customers graphic
In this blog, we’re taking a look at how you can differentiate yourself using preference data and how using it in conjunction with technology, can help streamline the process. 
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Person filling out NPS Survey
In this blog, we're showcasing the benefits of transitioning towards digital with the top 4 savings you'll experience by ditching paper.
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Customer Journey Map
It’s time to rethink the experience you provide by looking at your entire customer journey from start to finish.  How can you do so effectively? Let’s ​​introduce you to customer journey mapping.
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Customer Experience
Let's take a deeper look into why you should be competing on customer experience and how you can get started with your own customer experience program today. 
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Contactless Hotel Journey
In this blog we’re highlighting contactless channels and the key moments in the hotel journey to engage guests. Because, regardless of what contactless channels you opt for, there are many ways to use them to your advantage.
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SMS Messaging
In this blog, to help you develop a keen understanding of SMS text messaging. We’re taking a look at the benefits of SMS and practices you can use to improve customer communication on the channel.
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