With the release of 4.12, Loop now has a new Survey Experience to help you build and deploy surveys that are more dynamic and offer increased flexibility.Continue Reading
This release introduces a wide range of new features and capabilities within Loop. New features were implemented surrounding the end-to-end survey designing workflow as well as the ability to export ticket data.Continue Reading
How you send a survey, highly impacts the number of responses you receive. While it can be argued there are several factors that go into an optimized response rate, the channel type ultimately determines if your customer sees the message in the first place. This makes it critical to understand the varying channel types and...Continue Reading
Providing insight to evaluate current offerings while also highlighting areas of improvement, and collecting customer feedback can help you build customer relationships and boost bottom lines.Continue Reading
The focus of this release surrounded the addition of features such as multi-level service level agreements and new dashboard filtering options.Continue Reading
Whether you're fresh on the market for a customer experience solution or you're already debating a few options, the capabilities of a dashboard should be top of mind. So what exactly should you be looking for? Let's explore.Continue Reading
In this blog, we’re taking a look at the top student preferred channels to consider across campus. Because selecting the right channels is the key to opening up communication and fostering thoughtful connections.Continue Reading
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