According to Customer Contact Week, only 33% of consumers, feel that their typical customer experience has improved over the past year. While there could be many reasons for this, a large part can be attributed to businesses not understanding what to improve or that improvement is needed at all. This is where collecting customer feedback...Continue Reading
On a quarterly or yearly basis, businesses come together to determine their objectives. Setting goals to keep them on budget, ensuring inventory levels are sufficient and revenue targets are being met. But what about customer experience goals? One of the more telling aspects of a business’s success, setting goals for customer experience and measuring it...Continue Reading
According to CX Today, 9 out of 10 consumers want an omni-channel experience with seamless service between communication methods. In addition, 35% of customers expect to be able to contact the same customer service representative on any channel. Over the past several years, offering multiple channels has become the norm for businesses. With more and more...Continue Reading
With the release of 4.12, Loop now has a new Survey Experience to help you build and deploy surveys that are more dynamic and offer increased flexibility.Continue Reading
This release introduces a wide range of new features and capabilities within Loop. New features were implemented surrounding the end-to-end survey designing workflow as well as the ability to export ticket data.Continue Reading
How you send a survey, highly impacts the number of responses you receive. While it can be argued there are several factors that go into an optimized response rate, the channel type ultimately determines if your customer sees the message in the first place. This makes it critical to understand the varying channel types and...Continue Reading
Providing insight to evaluate current offerings while also highlighting areas of improvement, and collecting customer feedback can help you build customer relationships and boost bottom lines.Continue Reading
The focus of this release surrounded the addition of features such as multi-level service level agreements and new dashboard filtering options.Continue Reading
Whether you're fresh on the market for a customer experience solution or you're already debating a few options, the capabilities of a dashboard should be top of mind. So what exactly should you be looking for? Let's explore.Continue Reading
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