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Understanding the employee and customer sentiment as it relates to health, safety and cleanliness of facilities will be a determining factor in understanding the level of confidence people have about the overall reopening strategy of your organization.
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How you report on the data you collect to make those decisions is almost as important as the data itself.
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By Azure Collier Director of Brand Marketing Tripleseat Since almost 60 percent of hotel bookings occur online, it makes sense that your customers are using the Internet to research and find hotels to book for their business and leisure travel. Your hotel needs to be active online to attract the attention of potential customers and...
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In this blog post, we define API and SDK, share the differences and what you can expect with the incorporation of the Loop Experience Platform.
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Get the most out of your app by adding feedback and messaging to both collect and engage your customers in real time.
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In this blog post, we're sharing how an NPS survey paired with a customer experience platform can help you build brand advocates and also drive new business.
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Today, in order to curb low-response surveys and obtain the greatest amount of insight, we're looking at how you can optimize surveys to earn greater responses. Using channels you already leverage and a variety of question types, in this blog you'll learn tips to collect data in the most effective way for your business.  
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The Sodexo restaurants at the Federal Reserve Bank in New York and New Jersey needed a solution to report customer feedback as part of their Key Performance Indicators with their client.
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As a customer-centric organization, Sodexo collects feedback as an important part of their business. At Trinity Western University was able to help them automate a formally manual process.
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Some aspects of the guest experience are timeless. Travelers tend to expect, among many other things, cleanliness, complimentary shampoo, proximity to business meetings or key attractions, and a great view.
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