In this blog post, we’re taking a look at 6 ways to manage customer feedback in a productive and meaningful way, so you can generate greater customer satisfaction. Continue Reading
Starting with the fundamentals, we're taking a look at how you can format a customer survey to engage customers and elicit the greatest number of responses.Continue Reading
In order to answer that question and to help you gain a better understanding of texting and messaging, we’ve broken them down so you can decide what type of communication best suits your business and customers needs.Continue Reading
For decades businesses have leveraged NPS to gauge how likely customers are to refer their business, vying for new ways to improve their score and surpass industry benchmarks.Continue Reading
With today's importance of providing an exceptional customer experience, it’s important to differentiate these two terms. In this blog, we’re defining customer experience and customer service, while highlighting the key differentiators and how you can measure them for greater success. Continue Reading
In this blog post, to keep you ahead of the social curve we’re taking a look at 5 ways businesses can leverage social media messaging in order to build loyalty with customers and drive revenue.Continue Reading
In this blog, we're taking a closer look at how you can effectively utilize the Loop Experience Platform in a way that delivers more feedback, encourages greater conversations, and provides you with customer data that drives loyalty and maximizes revenue.Continue Reading
In this article, in order to shed light on the importance of customer experience within the food service industry, we’re sharing 10 pivotal CX statistics in addition to our best practices for delivering an unparalleled experience.Continue Reading
When it comes to providing exceptional customer service on web chat, knowing the exact moments to introduce a human or a bot, is critical. Continue Reading
In this blog, we’re breaking down the top 5 ways hotels can leverage the Loop Experience Platform to enhance their guest experience and keep safety top of mind.Continue Reading
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