Tag

Contactless Communication
In this blog, to aid your efforts in tackling 2022 head-on, we're taking a look at 6 customer experience trends to shape the upcoming year.
Continue Reading
From positive word-of-mouth marketing, repeat visits, or improved work culture, customer experience has proven time and time again to generate a hefty ROI - convincing businesses around the world to pivot and build thriving customer experiences. Therefore, to showcase its importance and the benefits, here, we share the top 5 reasons why you should start...
Continue Reading
When the very essence of adopting omni-channel is to enhance the customer experience, it becomes imperative to strategize and manage a well-intentioned, value-adding omni-channel approach. 
Continue Reading
In order to help you make the shift, in this blog post, we're unraveling common reactive responses that most businesses practice (that you might identify with), and how you can shift to a more proactive and sustainable customer experience.
Continue Reading
If you're a business looking to integrate WhatsApp or already offering this channel, this blog will be an ideal read for you as we share 5 ways to engage customers using WhatsApp.
Continue Reading
Identifying customer touchpoints is much like this; mapping every moment of contact with a customer within their journey for a simple and effective purchase experience. Using these touchpoints, businesses can modify the journey and ensure all customers arrive at the last leg of their journey with greater satisfaction.
Continue Reading
While customer experience has been a key concept in the world of business for decades, a new buzzword has emerged putting more pressure on businesses to evolve alongside the digital landscape.
Continue Reading
Omni-channel engagement is the use of multiple channels, in a cohesive and engaging manner, to serve and communicate with customers. Providing a seamless customer journey, the experience remains consistent, wherever the customer reaches out from.
Continue Reading
In this blog, to share the relevance of the popular metric, we're breaking down what a customer effort score is, how to measure it, and the best practices for using it.
Continue Reading
When it comes to designing a seamless customer experience it’s important to understand every moving part of the customer journey. Specifically, critical customer touchpoints, along with channels and devices that customers use to interact with your business. Today, the modern customer uses a range of channels and devices within a single journey. So mapping out...
Continue Reading
1 2 3 4