Customer experience and guest messaging are now going hand-in-hand. With guest messaging options, hotels and properties alike can improve their customer experience by giving customers ample ways to connect and communicate with staff or their loved ones. Similarly, in-room tablets are also related to having a positive guest experience. In-room tablets help promote guest messaging...Continue Reading
The Benbria Blog
The Benbria Blog offers insights into the latest research in the field of customer engagement technology and best practices, with a focus on real-time messaging and measurement of the experience.