Delivering an Omni-Channel Guest Experience

Hospitality ebook

Today’s modern guest wants hotels and resorts to engage through omni-channel engagement to provide a differential experience. While many hotels feel texting with a guest is sufficient, studies on guest preferences and the coming wave of new messaging and voice apps reveal a very different situation.

It is now clear that the most successful hoteliers are delivering an omni-channel guest experience in order to win more direct business and loyalty.

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