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A
Abandonment Rate
Application Programming Interface (API)
Average Order Value (AOV)
Average Resolution Time
Average Speed of Answer (ASA)
B
Brand Advocate
C
Closed Loop Feedback
Cloud Infrastructure
Cloud Spanning
Company Culture
Conversational Feedback
Conversion Rate
Cross-Channel
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Customer Analytics
Customer Behaviour Index (CBI)
Customer Churn Rate
Customer Effort Score (CES)
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Customer Experience (CX)
Customer Experience Management (CEM)
Customer Experience Strategy
Customer Feedback
Customer Insights
Customer Journey
Customer Journey Mapping
Customer Lifecycle
Customer Lifetime Value
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Customer Relationship Management (CRM)
Customer Retention Cost
Customer Satisfaction Definition
D
Dashboard
Digital Transformation
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E
Employee Experience
Engagement Loop
F
Feedback Survey
I
In-Product Call to Action
K
Key Performance Indicators (KPI’s)
L
Loop Feedback
Loyalty Loop
N
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O
Omni-Channel
P
Personalization
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R
Response Rate
Retention Rate
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Root Cause Analysis
S
SAAS Company
Sample Size
Service Level Agreement (SLA)
SMART Goals
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T
Total Quality Management (TQM)
U
User Experience
V
Velocity Metrics
VOC Software
Voice of Customer (VOC)
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