operational efficiency
In the fast-paced world of business, understanding and enhancing customer experience (CX) is paramount to success. As companies strive to meet ever-evolving customer expectations, the role of data-driven insights cannot be overstated. Among the arsenal of analytical tools available, dashboard reporting stands out as a cornerstone for effective CX analysis. In this blog post we...
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Customer Experience Program
On a quarterly or yearly basis, businesses come together to determine their objectives.  Setting goals to keep them on budget, ensuring inventory levels are sufficient and revenue targets are being met.  But what about customer experience goals? One of the more telling aspects of a business’s success, setting goals for customer experience and measuring it...
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Facilities Management
In this blog, we’re looking at the benefits of a measurement tool and how facility managers can optimize their workflows by using one.
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Colleagues at a Facility
Whether your facility has been closed for over a year or you have been at a significantly reduced capacity, it's time to start to prepare for a full-scale return to the office for many employees across North America.
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Employee Wearing a Mask
Understanding the employee and customer sentiment as it relates to health, safety and cleanliness of facilities will be a determining factor in understanding the level of confidence people have about the overall reopening strategy of your organization.
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Improving Efficiencies
In order to improve customer satisfaction and your bottom line we’ve compiled 4 tips to improving efficiency at your hotel.
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