Tag

Guest Messaging
In long-term care facilities, effective communication between residents and staff is paramount. This crucial interaction, known as resident messaging, plays a vital role in ensuring the well-being and satisfaction of residents. Messaging can enhance the overall quality of care provided within long term care homes. At the heart of resident messaging lies the principle of...
Continue Reading
Guest Messaging
In this blog, we will explore how the use of messaging in hospitality, both inbound and outbound, can significantly enhance the guest experience.
Continue Reading
Improve the guest experience
When it comes to the hospitality industry, guest satisfaction is paramount. Hotels strive to create exceptional experiences that leave a lasting impression on their guests. It’s essential for hotels to focus not only on the guest experience while they are on property, but also consider their pre-stay and post-stay experiences.  In this blog post we...
Continue Reading
Long-Term Care
Maintaining a good reputation is one of the hardest things for a business to achieve. It takes many things into consideration including: trust between staff and patients, reliability and the quality of care provided. Ensuring a centre checks these boxes, increases the odds that a long-term care centre will have a good reputation. However, negative...
Continue Reading
Mother and son play on tablet in hotel room
Customer experience and guest messaging are now going hand-in-hand. With guest messaging options, hotels and properties alike can improve their customer experience by giving customers ample ways to connect and communicate with staff or their loved ones. Similarly, in-room tablets are also related to having a positive guest experience. In-room tablets help promote guest messaging...
Continue Reading
Person filling out NPS Survey
In this blog, we're showcasing the benefits of transitioning towards digital with the top 4 savings you'll experience by ditching paper.
Continue Reading
Contactless Hotel Journey
In this blog we’re highlighting contactless channels and the key moments in the hotel journey to engage guests. Because, regardless of what contactless channels you opt for, there are many ways to use them to your advantage.
Continue Reading
Engage Customers
Traditionally, point of sale (POS) has been recognized as the end of a customer experience. A customer approaches the till, an employee checks them out, and they’re on their way. 
Continue Reading
Restaurant Questionnaire
For restaurants, in particular, the benefits of communicating in real time are substantial. They include; better service, increased customer satisfaction, higher online ratings, enhanced in-dining operations, and other qualities that contribute to overall restaurant success. 
Continue Reading
Customer Trends for 2022
In this blog, to aid your efforts in tackling 2022 head-on, we're taking a look at 6 customer experience trends to shape the upcoming year.
Continue Reading
1 2
Loop Report Logo

Have The Loop Report Delivered to Your Inbox Monthly
Join customer experience leaders and receive customer engagement tips and resources delivered directly to your inbox with The Loop Report each month.

Benbria needs the contact information you provide to us to contact you about our products and services. You may unsubscribe from these communications at any time. For information on how to unsubscribe, as well as our privacy practices and commitment to protecting your privacy, please review our Privacy Policy.

Latest Blogs

Attending the PCC Summit in New Orleans? Check Out These Amazing Places While You’re There!
February 14, 2024By
2024 CX Trends
Navigating Customer Experience Trends in 2024
January 3, 2024By
Loop 4.2 Release
See What’s New: Loop 4.27 Release
December 18, 2023By