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Automation
On a quarterly or yearly basis, businesses come together to determine their objectives.  Setting goals to keep them on budget, ensuring inventory levels are sufficient and revenue targets are being met.  But what about customer experience goals? One of the more telling aspects of a business’s success, setting goals for customer experience and measuring it...
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According to CX Today, 9 out of 10 consumers want an omni-channel experience with seamless service between communication methods. In addition, 35% of customers expect to be able to contact the same customer service representative on any channel. Over the past several years, offering multiple channels has become the norm for businesses. With more and more...
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In this blog, we’re looking at the benefits of a measurement tool and how facility managers can optimize their workflows by using one.
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Providing insight to evaluate current offerings while also highlighting areas of improvement, and collecting customer feedback can help you build customer relationships and boost bottom lines.
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In this blog, we’re taking a look at the top student preferred channels to consider across campus. Because selecting the right channels is the key to opening up communication and fostering thoughtful connections.
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In this blog, we’ll look at some key trends shaping the future of hospitality and how you can leverage digital technology to drive your hotel forward.
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In this blog, we’re taking a look at how you can differentiate yourself using preference data and how using it in conjunction with technology, can help streamline the process. 
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To showcase the potential of measuring the patient experience in long-term care, we're unpacking the return you can see from implementing a feedback program.
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Person filling out NPS Survey
In this blog, we're showcasing the benefits of transitioning towards digital with the top 4 savings you'll experience by ditching paper.
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In this blog we’re highlighting contactless channels and the key moments in the hotel journey to engage guests. Because, regardless of what contactless channels you opt for, there are many ways to use them to your advantage.
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