Tag

Automation
Conditional Logic
If it’s your first time drafting a survey, it can be challenging to understand what types of questions you want to ask your customers.  In most instances, several of your customers will be on completely different journeys, purchasing different products and services. So, how exactly can you create a survey that tackles them all? In this...
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Customer Experience
In this blog, we talk about the value of measuring the customer experience, why it’s so crucial and the benefits that follow.  But how can you be sure you’re in need of a measurement program?  Today, we’re uncovering 4 critical signs, it’s time to start measuring the experience. 4 Signs To Start Measuring the Experience...
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Key Features
Over the years, the Loop Experience Platform has made tremendous advancements. Releasing new features and capabilities while refreshing aesthetics and product lines to better suit our client’s needs. While you may keep up with our regular releases, today, we’re here to share our favourite features. In this blog, we’re covering 6 of our favourite key...
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2023 Trends
The past 5 years have been a whirlwind for customers and businesses alike. As we’ve taken the time to transition back to in-person experiences, the way that we show up and interact with each other has changed greatly.For many businesses, 2023 will be an extension of 2022 – keeping digital top of mind but finding ways...
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Customer Complaints
Collecting and resolving complaints is an essential part of business.  While collecting them helps you better understand the customer, resolving them effectively can help you recover experiences, build a solid reputation, and ultimately drive loyalty.  So how can you resolve a complaint effectively? In this blog, we’re unpacking the multi-step process of dealing with customer...
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Businesses Using CX
The relationship between business and customer has changed greatly over the years.  In the past, businesses held the power, offering their service or product without the need to consult customers.  And while that may have worked in the early 2000s, today the modern customer holds the power. With increasing competition, competitive prices, and the ability...
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Omni-Channel
What does omni-channel mean to you?  Over the years, the definition of using multiple channels has changed greatly. At first, it was simply adopting more than one channel, now it’s much more than that. Businesses today must consider the effects of the digital transformation and pandemic on channel preferences, moments of engagement, verbiage and more. ...
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Student satisfaction in bookstore
Ancillary services play a major role in the success of a school. Generating recurring revenue and providing students with the resources they need to make the most of their experience. And while the latest services and products can be beneficial in enhancing revenue, focusing on the experience and ways to drive student satisfaction can be...
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Ticket for Complaint Handling
Receiving customer complaints is inevitable for any organization. Especially ones that are scaling. And, while you can’t always stop a complaint from coming in, there are things you can do to ensure they’re dealt with and resolved to deter future incidents. Ticketing, for example, is a great way to manage and resolve complaints to improve...
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Student Communication
For years, schools have leveraged email as a dominant form of communication.  And, while having email as your only or main channel proved useful in earlier years, today student preferences have changed greatly. In a recent study conducted by Bowling Green State University, more than half of the surveyed students (55.7 percent) said they use...
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