Manage multiple providers at healthcare centres including food services, retail and facilities management to promote brand standards all from one unique platform. Isolate problems by location and time, using powerful visualization tools, such as heat maps. Improve business operations with analytics to make informed decisions to improve programs, efficiency and customer experience.
Ensuring you can keep good employees is one of the keys of running a successful facility. The Loop Experience Platform offers an Employee Experience program. This allows you to collect feedback from your employees, giving you valuable insight into their experience working for your company. Make employee driven changes for a more positive work environment and keep employees for an improved resident experience.
PointClickCare is a care collaboration network within the healthcare industry. The Loop Experience Platform integrates with PointClickCare at 3 key points: Admission, Discharge and Transfer. This allows you to collect feedback at key points in the patient journey. Implement surveys across the facility where you want to collect feedback. This could be in the cafeteria, event spaces and any other communal space. We also have the ability to collect feedback from family members of the patient to get a more complete view of the patients experience.
Manage the many facets of hospital management from food service providers to promoting cleaning standards all on one unique platform. Easily able to isolate problems indicated by patients or staff, based on location and priority. Improve business operations with analytics to make informed decisions to improve patient care, cleaning standards and efficiency.
The CoreQ program measures satisfaction in skilled nursing care centers (SNCC) and assisted living (AL) communities using standardized, validated survey questions to benchmark quality and improve experiences. It assesses short-stay residents, long-stay residents, and families, with results recognized by the National Quality Forum for reliability. Benbria, as an official vendor, can seamlessly integrate CoreQ measures into its platform, enabling providers to collect, analyze, and act on customer satisfaction data in real-time to enhance care quality and outcomes.
Delivering exceptional experiences for patients, residents, family and employees is critical for driving quality improvements in healthcare and senior living. The Loop Experience Platform combines Loop CXM and Loop Messaging to offer omni-channel communication and customer experience management solutions.
With a collection of vendors across campus, from the cafeteria to patient rooms, it is challenging to deliver a unified experience throughout the patient journey.
Ensure the reputation of the institution remains high for prospective clients. Keeping rooms full is the major revenue driver for both housing and vendors.
By collecting patient feedback, you can gain insight in what needs to be done to improve the overall experience. Actioned feedback will help with future engagement.
Preserve the value of your institution’s brand by collecting feedback and from everyone that interacts with your institution, be it patient or family member, for a positive outlook.
Investing in your centre is a key differentiator in the marketplace, and knowing where to invest is essential to getting the most from your budget and increasing patient experience.
Collect feedback on new and existing programs to determine if they are having the desired outcomes with residents. This will allow for better data-driven decision making for the management team.
Collect data on new and existing programs to determine their effectiveness of running the hospital allowing for data-driven decision making and allows the institute to run smoothly.
Investing in patient care, allows them and their families to know they will be looked after during their stay and is essential to managing your reputation within the community.
Allow patients and family members to indicate if any issues in the patients room, in the cafeteria or in the common area’s, allowing operations to prioritize cleaning and patient care.
