Sodexo & the Loop Experience Platform

Close the Loop on Feedback & Impress Clients

The Loop Experience Platform collects survey data and enables real-time messaging to close the loop on feedback through a powerful action management framework. One of the few location-based platforms on the market today, Loop is capable of providing an all-in-one solution that includes both feedback and real-time engagement capabilities, as well as rich analytics focused on measuring the customer experience across 10 channels of engagement. 

Brochure: Sodexo

Collect Feedback and Improve Service

Learn more about how the Loop Platform helps Sodexo improve food service, customer satisfaction, food quality and track KPI’s. Helping improve your customers experience and keep your clients happy with the service provided. 

Sodexo: Federal Reserve
Collect Feedback

Industry Standard Survey Methodology

The NPS Scale from detractors to passive to promoters.

Net Promoter Score (NPS) Measure Customer Loyalty and close the loop on detractors

NPS score Sodexo

Customer Satisfaction (CSAT) – Understand customer satisfaction as it relates to food quality and service

Sodexo Survey Results

Customer Effort Score (CES) – Measure how much effort a customer has to put into place an order

5 Star Rating

5 Star Rating – Prompts the customer to rate an aspect of the service through selecting up to five stars.

Smiley Rating

Smilies – Simple customer satisfaction rating by choosing either happy experience or sad experience.

Thumps Scoring

Thumbs – Boolean question type to simply select a thumbs up or down to indicate experience.

Close the Loop on Feedback

React Faster to Changing Sentiment

Real time data collection allows for quick escalation and remediation of issues. Close the loop on feedback through Loop’s action management framework. 

Effective routing creates operational efficiencies and speeds up the mean time to resolution. Create a long lasting customer loyalty to your brand by addressing issues as they arise

Sodexo Survey Questions
Omni-Channel Solution

Connect with Customers on the Channel of their Choice

Kiosk Channel Logo

Loop Kiosk

Collect maximum feedback in high traffic areas. 4 Custom form factors to choose from. 

Web Channel Rose

Loop Link

Collect feedback both online and offline. Use QR codes for contactless communication.

Mobile SDK channel Deep purple

Loop Mobile

Easily embed the Loop Experience Platform into your app for a seamless experience. 

FB Messenger Logo

Loop Social

Manage messaging through WhatsApp, Facebook Messenger and Twitter DM.

Hardware

Custom Hardware Solutions

Sodexo Kiosk

Loop Blissful

Sodexo Elegant Kiosk

Loop Elegant

Sodexo Nugget Kiosk

Loop Nugget

Sodexo Walley Kiosk

Loop Walley

Loop Dashboard Graphic

Track Your Performance

  • At a Glance Custom Dashboards for easy reporting on your KPIs. Export dashboards into PDF for sharing to various stakeholders.
  • Deep Analytic Reporting to identify trends using Custom Panels.
  • Front-Line Real Time Team Collaboration 
Sodexo Stats Graphic

Stay Connected to Your Customers in Real Time

  • Live Sharing presents results online and on-site to various stakeholders during business review meetings or to front-line staff
  • Email Digests offer daily updates delivered directly to your inbox 
  • API for integration into your company’s tools
Analyze the Data You Collect

Take Action on Your Metrics

Identify trends using rich analytics from the data you collect. Pinpoint exact times, days and locations of service fluctuations to make improvements on the overall customer experience to uphold brand standards and preserve client loyalty. 

CSAT Weekly Score

Overall Results

Understand the data you collect at-a-glance to understand how you are trending. This allows you to make improvements to ensure you are meeting your KPIs. 

Sodexo Bar Graph

Comparison

Use custom dashboards to compare how you are trending by category, location, date and time range, and other metrics you are being evaluated on. 

Sodexo Response Count

Custom Time Ranges

Create custom panels to identify different time ranges of your data. Whether you’re reporting quarterly, monthly, weekly, daily or hourly, these reporting tools will help. 

Customized Reporting

Ace Your Quarterly and Monthly Business Reviews

We’ll help you measure the consumer experience throughout your entire site at all relevant touchpoints.

Filter by location, channel, survey, touchpoint, date range and other important metrics to support your MBR and QBR process. 

Create categories for each area of measurement such as food, cleanliness, service and comfort to aggregate consumer experience insights on dashboards

Securely share dashboards and export into PDF format for clients in support your MBRs and QBRs.

Loop Dashboard Exporting Data

Connect With Your Consumers

Loop allows you to have one on one conversations with your guests in-moment and is more effective than traditional comment cards. You can build a more meaningful relationship and learn more about what your guests like most about your cafeteria.

Focus on What’s Important

Your time is precious. Shouldn’t you train staff on what is important versus everything? Insights from Loop allow you to focus your training and coaching activities on what needs to be improved versus everything – saving you and your team valuable time!

Ace Your Next QBR

The insights from our platform can be used to prepare you for your quarterly business reviews. You can show statistical evidence of your performance with real-time feedback from guests, which makes it easier to demonstrate the value you bring versus the competition!

Plan Shifts More Strategically

Actionable reports allow you to pinpoint the specific days and shifts where guests are less impressed with your service, food quality, and more – so you can make hiring, scheduling, or training changes with a positive impact.

Comments Galore

Loop delivers more comments than traditional surveys. You can access an ongoing flow of positive and negative comments for learning you can immediately deploy to improve the service of your team the and overall quality of your facility.

Motivate Your Team

By adding a Loop Scoreboard, your team can see the feedback from guests in real-time. It does wonders to improve morale, build a customer-centric culture, and motivate team members to go above and beyond!

Make customer experience data related to loyalty, satisfaction and effort, part of your overall culture to ensure that everyone is on the same page. Scoreboards are great for streaming live customer feedback each shift resulting in higher employee productivity and reduced customer churn.

Sodexo Scoreboard
Contact Us

Interested in learning more about how Loop works within Sodexo?

Let your dedicated Sodexo account manager walk you through our program and show you how Loop works.

Reputable

The Loop Experience Platform Is Proven to Increase Satisfaction and Engage

We are deployed across a variety of divisions including Corporate Services, Sports & Leisure, Healthcare, Government & Agencies and Resources & Energy.

Case Studies

Sodexo Success Stories

Trinity Western-CS-Thumb

Trinity Western University

As a customer-centric organization, Sodexo collects feedback as an important part of their business. At Trinity Western University was able to help them automate a formally manual process. 

Federal Reserve Bank-CS-Thumb

Federal Reserve Bank

The Sodexo restaurants at the Federal Reserve Bank in New York and New Jersey needed a solution to report customer feedback as part of their Key Performance Indicators with their client.