Today, the majority of customer experience programs focus on providing managers and executives with data to make strategic decisions. However, frontline employees need data too.
The cost of training is directly related to the size of the organization and turnover. Make customer experience data related to loyalty, satisfaction and effort, part of your overall culture to ensure that everyone is on the same page.
Today, a number of customer experience solutions offer nightly data uploads resulting in a significant delay of data collection, interpretation and action. With Loop, you can share feedback in real-time and recover customers in-the-moment. Scoreboards are great for streaming live customer feedback each shift resulting in higher employee productivity and reduced customer churn.
Deploy scoreboards with the most popular mobile operating systems as a fully or partially managed solution. Remotely manage the device and ensure it is running at all times.