Benbria’s Loop Experience Platform and Volo’s in-room tablet allows guests to access hotel amenities and engage with hotel staff ensuring real-time service recovery and improved overall guest experience.
Volo is an in-room tablet solution that gives your guests interactive, touchscreen access to all of your hotel amenities.
Volo proves to be a profit center, not a cost, by driving revenue through up-sells and cross-sells of food, beverage, and amenities, and even push notifications for promotions or direct bookings.
Volo also helps save money by ensuring real-time service recovery and improved reputation management, and cost savings from staff efficiency and reduced printing.
Ultimately, more engagement and a better guest experience translate to real and measurable value to any hotel.
With The Loop Experience Platform, manage guest feedback in-location in real time.
With the Loop Experience Platforms solutions for Hospitality have the ability to collect feedback and start conversations with hotel guests in real time. Integrating with the top hospitality applications, Loop is a natural addition to any hotel’s tech stack to improve the guest experience from booking to check-out.
Leverage industry-standard methodologies to measure the customer experience, reduce churn, increase revenue and achieve greater customer loyalty.
Manage the guest experience during their stay as it relates to loyalty satisfaction and effort.
Collect data to gain visibility into how to improve and streamline the guest experience.
Provide personalized experiences by engaging guests through their hotel experience.
Gather insights and identify problems and resolve them quickly with real time data collection.
Create workflows that will automate collection and engagement for increased efficiencies.
Collect feedback through multiple channels including web, kiosk, SMS and email.
