Integration Partner

In-Room Touchscreens + Customer Experience Together

Benbria’s Loop Experience Platform  and Volo’s in-room tablet allows guests to access hotel amenities and engage with hotel staff ensuring real-time service recovery and improved overall guest experience. 

Learn More About the Partnership



Volo is an in-room tablet solution that gives your guests interactive, touchscreen access to all of your hotel amenities.

Volo proves to be a profit center, not a cost, by driving revenue through up-sells and cross-sells of food, beverage, and amenities, and even push notifications for promotions or direct bookings.

Volo also helps save money by ensuring real-time service recovery and improved reputation management, and cost savings from staff efficiency and reduced printing.

Ultimately, more engagement and a better guest experience translate to real and measurable value to any hotel.

With The Loop Experience Platform, manage guest feedback in-location in real time. 

With the Loop Experience Platforms solutions for Hospitality have the ability to collect feedback and start conversations with hotel guests in real time. Integrating with the top hospitality applications, Loop is a natural addition to any hotel’s tech stack to improve the guest experience from booking to check-out. 

Manage What You Can Measure

Leverage industry-standard methodologies to measure the customer experience, reduce churn, increase revenue and achieve greater customer loyalty.

Net Promoter Score

Measure loyalty using NPS surveys by location post-events.

Customer Satisfaction Score

Measure guest satisfaction using CSAT surveys to evaluate food, service, entertainment etc. from events.

Comments

Collect comments or suggestions at any point during the guest journey.

Close the Loop

Close the loop by following up and actioning feedback, resolving issues in real time.

Analyze

Analyze the data collected in custom dashboards to make improvements for future events.

Why an Integrated Solution?

The Loop Experience Platform and Volo: Better Together

Manage the Experience

Manage the guest experience during their stay as it relates to loyalty satisfaction and effort.

Collect Data

Collect data to gain visibility into how to improve and streamline the guest experience. 

Personalized Experience

Provide personalized experiences by engaging guests through their hotel experience. 

Real Time Insights

Gather insights and identify problems and resolve them quickly with real time data collection.

Workflow Efficiencies

Create workflows that will automate collection and engagement for increased efficiencies. 

Multi-Channel

Collect feedback through multiple channels including web, kiosk, SMS and email. 

Blog

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