Automate the collection of feedback from prospects and event organizers at key moments of truth including pre-sales, post-sales, pre-event and post-event to collect valuable insights and close-the-loop. The integration supports multiple sites, locations and event types.
By integrating Tripleseat with the Loop Experience Platform, you will have a fully automated solution for managing the experience of your event organizers from inquiry through to the end of their event. The Tripleseat Integration is easy to setup and is being continually enhanced.
Automatically collect feedback from leads and contacts in an automated manner based on key updates in Tripleseat related to leads and events. This includes primary contacts and additional contacts.
Collect immediate feedback during the inquiry phase to increase conversion rates and identify immediate gaps within the sales process. Understand what is working and what is not at the top of the funnel.
Collect feedback after the sale of an event to understand how well your sales team is performing including when events are won or lost. Enable your sales team to compete on experience and motivate them further based on the customers overall experience.
Collect feedback prior to the beginning of an event to obtain any additional deals such as client preferences or handle any special requests to drive ancillary revenues opportunities and enhance the guest experience.
Collect feedback after each event to better understand how you can improve and enhance the guest experience. Communicating with your customers creates loyalty and demonstrates a commitment to improvement.
Analyze feedback by Location to better understand how each Location and relevant team is performing. Rollup insights related to customer loyalty, satisfaction and effort by Location to identify your top and bottom locations so that you can optimize training programs and reward those that are performing the best.
Send different surveys based on Event Type such as corporate and leisure events to tailor your customer experience program and related insights. Each Event Type provides an opportunity to learn, increase revenues and reduce churn.
Send surveys immediately or at a more appropriate time to increase response rates from your leads and contacts. Send days or hours after a lead is created, an event is won or lost etc.
Drive more repeat business by created a standard process for handing repeat business inquiries to ensure that your team is notified and follows up with existing customers.
