Integration Partner

Manage Housekeeping + Customer Experience Together

Benbria and Flexkeeping Logos

Benbria’s Loop Experience Platform and Flexkeeping’s Housekeeping Software provides the ability to manage hotel operations effectively and manage the customer experience.

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Flexkeeping Partner Logo

Flexkeeping is a hotel Housekeeping and Staff collaboration software. They transform scattered daily hotel operations into clear, accountable & automated team collaboration. Oversee everything as your costs go down and your reviews soar.

Expedite and digitize your hotel operations through Communication, Housekeeping and Maintenance Tools provided by the Flexkeeping platform. 

With The Loop Experience Platform, manage guest feedback before, during and after their stay by collecting guest feedback, measuring the guest experience at each moment of truth by engaging with guests on the channel of their choice. Together with guest experience data collected users will understand guest sentiment and voice of guest at a glance, as part of the guest profile. 

With the Loop Experience Platforms solutions for Hospitality have the ability to collect feedback and messaging with hotel guests in real time. Integrating with the top hospitality applications, Loop is a natural addition to any hotel’s tech stack to improve the guest experience from booking to check-out. 

Manage What You Can Measure

Leverage industry-standard methodologies to measure the customer experience, reduce churn, increase revenue and achieve greater customer loyalty.

Net Promoter Score

Measure loyalty using NPS surveys by location post-events.

Customer Satisfaction Score

Measure guest satisfaction using CSAT surveys to evaluate food, service, entertainment etc. from events.

Comments

Collect comments or suggestions at any point during the guest journey.

Close the Loop

Close the loop by following up and actioning feedback, resolving issues in real time.

Analyze

Analyze the data collected in custom dashboards to make improvements for future events.

Why an Integrated Solution?

The Loop Experience Platform and Flexkeeping: Better Together

Manage the Experience

Manage the guest experience during their stay; before, during and after as it relates to loyalty satisfaction and effort.

Collect Data

Collect data to gain visibility into how to improve and streamline workflows in the hotel operations. 

Personalized Experience

Provide personalized experiences by engaging guests through their entire stay. 

Real Time Insights

Gather insights and identify problems and resolve them quickly with real time data collection

Workflow Efficiencies

Create workflows that will automate collection and engagement for increased efficiencies. 

Multi-Channel

Collect feedback through multiple channels including web, kiosk, SMS and email. 

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