Benbria’s Loop Experience Platform and Flexkeeping’s Housekeeping Software provides the ability to manage hotel operations effectively and manage the customer experience.
Flexkeeping is a hotel Housekeeping and Staff collaboration software. They transform scattered daily hotel operations into clear, accountable & automated team collaboration. Oversee everything as your costs go down and your reviews soar.
Expedite and digitize your hotel operations through Communication, Housekeeping and Maintenance Tools provided by the Flexkeeping platform.
With The Loop Experience Platform, manage guest feedback before, during and after their stay by collecting guest feedback, measuring the guest experience at each moment of truth by engaging with guests on the channel of their choice. Together with guest experience data collected users will understand guest sentiment and voice of guest at a glance, as part of the guest profile.
With the Loop Experience Platforms solutions for Hospitality have the ability to collect feedback and messaging with hotel guests in real time. Integrating with the top hospitality applications, Loop is a natural addition to any hotel’s tech stack to improve the guest experience from booking to check-out.
Leverage industry-standard methodologies to measure the customer experience, reduce churn, increase revenue and achieve greater customer loyalty.
Manage the guest experience during their stay; before, during and after as it relates to loyalty satisfaction and effort.
Collect data to gain visibility into how to improve and streamline workflows in the hotel operations.
Provide personalized experiences by engaging guests through their entire stay.
Gather insights and identify problems and resolve them quickly with real time data collection
Create workflows that will automate collection and engagement for increased efficiencies.
Collect feedback through multiple channels including web, kiosk, SMS and email.
Personalization is a customer’s ability to personalize certain aspects of their purchase. In the digital world ensuring customers are able to customize their purchase can be incentive for a customer to finalize a purchase.
Omni-Channel is an approach used to communicate with customers using a variety of channels. This can include social (Facebook, Instagram, Twitter), Traditional (email and text messages), or digital (chatbots, embedded forms). This will allow you to be where your customers are and increase customer loyalty.
To learn more about the difference between Omni-Channel check out this blog post.
A dashboard is a quick glance Key Performance Indicators (KPI) from a website or survey typically displayed in a series of graphs and number overviews. It will indicate how well these KPI’s are performing and if they have increased or decreased in a particular time period. For more information on dashboards please click here
Customer Engagement is how customers interact with a brand, either virtually or in person.
Brand Advocate's are your top customers, they love your product/ brand and are often very brand loyal.
Customer Loyalty is how supportive of a brand customers are and how likely they are to stay with one brand vs flip flopping to a competitor.
Reviews are both positive and negative feedback about a brand or product that customers leave for others to see. Ensuring a company responds constructively to reviews is important to show they care about what customers think of their brand.