Integration Partner

Manage Events + Automated Feedback Collection

Benbria’s Loop Experience Platform  and Tripleseat’s Catering and Event Management Platform provides a seamless integration combining event management along with customer experience.

Check Out Our Tripleseat Integration Video >

Learn More About the Integration

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Customers at Event
Tripleseat Brochure

Collect Event Feedback with Loop and Tripleseat

We understand that ensuring you can collect feedback from prospects and customers pre-sales, post-sale,  pre-event and post-event is how you can better your sales process. We want to make sure we are integral in making your business a success, in this brochure find out the benefits of integrating Loop with your Tripleseat account and start collecting feedback today.

Tripleseat Colour Logo

Tripleseat is a catering and event management web-based platform for restaurants, hotels, and unique venues that will increase sales and streamline the booking process.

Streamline and host successful events through event booking and planning on one platform for the entire team. With a centralized bookings calendar, automatic tasks for you team and guests, payment methods and past insights to drive future sales, Tripleseat makes event planning simple. 

Tripleseat simplifies the group sales process for hotels, with an integrated CRM, Guest Room Control, this all-in-one platform will help increase group sales without increasing your workload. 

With the Loop Experience Platform, manage guest feedback throughout the entire Tripleseat workflow from lead creation to post-event. Guest experience data can automatically be collected Pre-Sale, for lead recovery; Post-Sale, for Win / Loss Analysis; Pre-Event, for issue resolution; Post-Event, for a better understanding of what went well and where you are falling short. This data will be rolled up in easy-to-understand dashboards to improve operations and training in your business. 

With the Loop Experience Platforms solutions for Hospitality have the ability to collect feedback and engage guests through omni-channel messaging with in real time. Integrating with the top hospitality applications, Loop is a natural addition to any hotel’s tech stack to improve the guest experience from booking to check-out. 

Managing events at a restaurant can be a challenge. The Loop Experience Platform food service solutions allows you to engage guests in the moment and resolve issues before they become negative online reviews damaging your reputation. Gain repeat customers through guest loyalty by actioning feedback in real time. 

Case Study: Tripleseat

EVO Entertainment Group

EVO Entertainment was looking for a way to automatically collect feedback across their suite of brands. Looking to understand the wants and needs of their clients, they were looking for a survey platform that can seamlessly be integrated with Tripleseat for a complete integrated experience. In this case study learn how the Loop Platform has helped them collect feedback and improve the customer experience. 

How The Integration Works

Manage What You Can Measure

Leverage industry-standard methodologies to measure the customer experience, reduce churn, increase revenue and achieve greater customer loyalty.

Net Promoter Score

Measure loyalty using NPS surveys by location post-events.

Customer Satisfaction Score

Measure guest satisfaction using CSAT surveys to evaluate food, service, entertainment etc. from events.


Collect comments or suggestions at any point during the guest journey.

Close the Loop

Close the loop by following up and actioning feedback, resolving issues in real time.


Analyze the data collected in custom dashboards to make improvements for future events.

Why an Integrated Solution?

The Loop Experience Platform and Tripleseat: Better Together

Manage the Experience

Manage the guest experience at events; before during and after as it relates to loyalty satisfaction and effort.

Collect Data

Collect data to gain visibility into how to improve and streamline events

Personalized Experience

Provide personalized experiences by engaging guests through their event journey

Real Time Insights

Gather insights and identify problems and resolve them quickly with real time data collection

Workflow Efficiencies

Create workflows that will automate collection and engagement for increased efficiencies. 


Collect feedback through multiple channels including web, kiosk, SMS and email. 

Tripleseat Webinar

Maximize Your Holiday Season Rush with Automated Feedback Collection

We all know the holiday season is the busiest time of year in hospitality. In this webinar we show you how you can maximize your holiday season rush and automatically collect feedback to improve your customer experience. 


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