Category

Education
Digital in Hospitality
In this blog, we’ll look at some key trends shaping the future of hospitality and how you can leverage digital technology to drive your hotel forward.
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Connecting to your customers graphic
In this blog, we’re taking a look at how you can differentiate yourself using preference data and how using it in conjunction with technology, can help streamline the process. 
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Person filling out NPS Survey
In this blog, we're showcasing the benefits of transitioning towards digital with the top 4 savings you'll experience by ditching paper.
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Customer Journey Map
It’s time to rethink the experience you provide by looking at your entire customer journey from start to finish.  How can you do so effectively? Let’s ​​introduce you to customer journey mapping.
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Customer Experience
Let's take a deeper look into why you should be competing on customer experience and how you can get started with your own customer experience program today. 
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Contactless Hotel Journey
In this blog we’re highlighting contactless channels and the key moments in the hotel journey to engage guests. Because, regardless of what contactless channels you opt for, there are many ways to use them to your advantage.
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SMS Messaging
In this blog, to help you develop a keen understanding of SMS text messaging. We’re taking a look at the benefits of SMS and practices you can use to improve customer communication on the channel.
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Engage Customers
Traditionally, point of sale (POS) has been recognized as the end of a customer experience. A customer approaches the till, an employee checks them out, and they’re on their way. 
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Customer Experience Stats
Whether you’re just getting started with your own CX program or looking to gather more funding for continued growth, in this blog, we’re detailing how you can establish a compelling business case for CX investment.
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Customer Feedback Online Survey Graphic
With a number of moving parts to consider, in this blog, we’re taking a look at the common challenges businesses face with a customer feedback program, and how to overcome them.
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