Managing tickets are a vital part of many businesses.Allowing customers to initiate conversation, it provides structure to managing an influx of requests while highlighting opportunities for operational efficiency. However, simply adopting a ticket management solution and expecting processes to become more organized, simply isn’t effective. On the contrary, determining a structure for your processes and laying down...Continue Reading
You’ve onboarded the Loop Experience Platform and just started collecting customer experience data – a great first step in running a successful customer experience program. Now, while you wait for responses to trickle in, it’s time to turn your attention to Loop’s data collection features and start strategizing how you can make the most out...Continue Reading
Receiving customer complaints is inevitable for any organization. Especially ones that are scaling. And, while you can’t always stop a complaint from coming in, there are things you can do to ensure they’re dealt with and resolved to deter future incidents. Ticketing, for example, is a great way to manage and resolve complaints to improve...Continue Reading
For years, schools have leveraged email as a dominant form of communication. And, while having email as your only or main channel proved useful in earlier years, today student preferences have changed greatly. In a recent study conducted by Bowling Green State University, more than half of the surveyed students (55.7 percent) said they use...Continue Reading
What does your lunch rush look like on a Monday? What about on a Friday? Are you overstaffed at 7PM on a Tuesday? Easily understand the data you are collecting with Heat Map panels in Loop Insights. Use Heat Maps to visualize the relationship between quantity of customer responses and sentiment over days and times...Continue Reading
This release focuses on the addition of new features within Loop. These features include the reintroduction of heat maps for Loop 360 users, response exclusions, and dashboard PNG exports.Continue Reading
It’s no surprise that for a whopping 78% of hotel guests, cleanliness is the most critical factor affecting their stay choice. What may come as a surprise is that guest feedback is a fantastic tool for creating a bulletproof housekeeping team. It helps you identify challenges in your housekeeping team that require the most attention....Continue Reading
According to Customer Contact Week, only 33% of consumers, feel that their typical customer experience has improved over the past year. While there could be many reasons for this, a large part can be attributed to businesses not understanding what to improve or that improvement is needed at all. This is where collecting customer feedback...Continue Reading
On a quarterly or yearly basis, businesses come together to determine their objectives. Setting goals to keep them on budget, ensuring inventory levels are sufficient and revenue targets are being met. But what about customer experience goals? One of the more telling aspects of a business’s success, setting goals for customer experience and measuring it...Continue Reading
According to CX Today, 9 out of 10 consumers want an omni-channel experience with seamless service between communication methods. In addition, 35% of customers expect to be able to contact the same customer service representative on any channel. Over the past several years, offering multiple channels has become the norm for businesses. With more and more...Continue Reading
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