Using the Loop Experience Platform and the integration with Tripleseat, collect automate feedback through streamlined workflows that increase team efficiency and give you the data that you need to make business decisions.Continue Reading
In this blog we compare CX and XM, exploring the differences, and highlighting why future experience management programs will all fall into XM.Continue Reading
The focus of any manager of a facility is to ensure safe operation of the building and a comfortable environment for customers to enjoy. Whether it is an office building, school, or restaurant, outside of safety and maintenance, understanding the occupants expectations demands rank high on the list of priorities and need to be considered...Continue Reading
Release 4.17 focused on new features available to users in Loop 360 such as contact profiles and a more convenient workflow for adding new users into the platform.Continue Reading
This release introduces a wide range of new features and capabilities within Loop. New features were implemented surrounding custom field management and presentation.Continue Reading
If it’s your first time drafting a survey, it can be challenging to understand what types of questions you want to ask your customers. In most instances, several of your customers will be on completely different journeys, purchasing different products and services. So, how exactly can you create a survey that tackles them all? In this...Continue Reading
In this blog, we talk about the value of measuring the customer experience, why it’s so crucial and the benefits that follow. But how can you be sure you’re in need of a measurement program? Today, we’re uncovering 4 critical signs, it’s time to start measuring the experience. 4 Signs To Start Measuring the Experience...Continue Reading
Over the years, the Loop Experience Platform has made tremendous advancements. Releasing new features and capabilities while refreshing aesthetics and product lines to better suit our client’s needs. While you may keep up with our regular releases, today, we’re here to share our favourite features. In this blog, we’re covering 6 of our favourite key...Continue Reading
The past 5 years have been a whirlwind for customers and businesses alike. As we’ve taken the time to transition back to in-person experiences, the way that we show up and interact with each other has changed greatly.For many businesses, 2023 will be an extension of 2022 – keeping digital top of mind but finding ways...Continue Reading
Understanding customer sentiment at key locations during the customer journey is critical to getting an overall big picture of your business.Continue Reading
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