The Loop Experience Platform has been using Natural Language Processing to capture sentiment, so with these new innovations, we have decided to build and explore how we can take the platform to the next level using AI.Continue Reading
Release 4.18 focused on the addition of new features that leverage artificial intelligence to enhance the usability and efficiency of user workflows across Loop.Continue Reading
Customer experience (CX) programs encompass every touchpoint that a customer has with a brand. Everything from in-store experiences, customer support, and even social media. Social media has taken the 21st century by storm! It has changed everything from the way we communicate, share information and how we connect with friends, family and brands. It is...Continue Reading
Using the Loop Experience Platform and the integration with Tripleseat, collect automate feedback through streamlined workflows that increase team efficiency and give you the data that you need to make business decisions.Continue Reading
In this blog we compare CX and XM, exploring the differences, and highlighting why future experience management programs will all fall into XM.Continue Reading
The focus of any manager of a facility is to ensure safe operation of the building and a comfortable environment for customers to enjoy. Whether it is an office building, school, or restaurant, outside of safety and maintenance, understanding the occupants expectations demands rank high on the list of priorities and need to be considered...Continue Reading
Release 4.17 focused on new features available to users in Loop 360 such as contact profiles and a more convenient workflow for adding new users into the platform.Continue Reading
This release introduces a wide range of new features and capabilities within Loop. New features were implemented surrounding custom field management and presentation.Continue Reading
If it’s your first time drafting a survey, it can be challenging to understand what types of questions you want to ask your customers. In most instances, several of your customers will be on completely different journeys, purchasing different products and services. So, how exactly can you create a survey that tackles them all? In this...Continue Reading
In this blog, we talk about the value of measuring the customer experience, why it’s so crucial and the benefits that follow. But how can you be sure you’re in need of a measurement program? Today, we’re uncovering 4 critical signs, it’s time to start measuring the experience. 4 Signs To Start Measuring the Experience...Continue Reading
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