A&W Canada

A&W Canada is the second largest burger chain in the country with over 900 locations.

With rapid expansion plans in place, and a big focus on the guest experience, A&W Canada wanted a simple and effective way to engage guests. A&W Canada selected Loop to obtain guest feedback that is convenient for guests and offers actionable real-time insights to front-line staff.

In this case study, Nancy Wuttunee, Senior Director of Operating Excellence at A&W Canada, explains how the Loop platform helps improve guest satisfaction and operations.

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What You'll Learn

Why A&W Canada’s feedback rate is 15x the industry average.

How data helps A&W Canada drive operational improvements, product development and training.

The impact of gamification on the guest experience.