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Texting
If you're a business looking to integrate WhatsApp or already offering this channel, this blog will be an ideal read for you as we share 5 ways to engage customers using WhatsApp.
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While customer experience has been a key concept in the world of business for decades, a new buzzword has emerged putting more pressure on businesses to evolve alongside the digital landscape.
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In this blog post, we define API and SDK, share the differences and what you can expect with the incorporation of the Loop Experience Platform.
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Today, in order to curb low-response surveys and obtain the greatest amount of insight, we're looking at how you can optimize surveys to earn greater responses. Using channels you already leverage and a variety of question types, in this blog you'll learn tips to collect data in the most effective way for your business.  
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Some aspects of the guest experience are timeless. Travelers tend to expect, among many other things, cleanliness, complimentary shampoo, proximity to business meetings or key attractions, and a great view.
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In order to answer that question and to help you gain a better understanding of texting and messaging, we’ve broken them down so you can decide what type of communication best suits your business and customers needs.
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It almost goes without saying that introducing bots to a hospitality setting has the potential for disaster, and hospitality professionals must be careful to balance this technology with the need for impeccable customer service. Here are a few ways to find that balance with hotel automation.
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In this blog post, to keep you ahead of the social curve we’re taking a look at 5 ways businesses can leverage social media messaging in order to build loyalty with customers and drive revenue.
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In this blog, we're taking a closer look at how you can effectively utilize the Loop Experience Platform in a way that delivers more feedback, encourages greater conversations, and provides you with customer data that drives loyalty and maximizes revenue.
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In this article, in order to shed light on the importance of customer experience within the food service industry, we’re sharing 10 pivotal CX statistics in addition to our best practices for delivering an unparalleled experience.
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