You’ve onboarded the Loop Experience Platform and just started collecting customer experience data – a great first step in running a successful customer experience program. Now, while you wait for responses to trickle in, it’s time to turn your attention to Loop’s data collection features and start strategizing how you can make the most out...Continue Reading
For years, schools have leveraged email as a dominant form of communication. And, while having email as your only or main channel proved useful in earlier years, today student preferences have changed greatly. In a recent study conducted by Bowling Green State University, more than half of the surveyed students (55.7 percent) said they use...Continue Reading
Providing insight to evaluate current offerings while also highlighting areas of improvement, and collecting customer feedback can help you build customer relationships and boost bottom lines.Continue Reading
In this blog, we’ll look at some key trends shaping the future of hospitality and how you can leverage digital technology to drive your hotel forward.Continue Reading
Whether you’re just getting started with your own CX program or looking to gather more funding for continued growth, in this blog, we’re detailing how you can establish a compelling business case for CX investment.Continue Reading
Touching on some main themes explored in the eBook, in this blog we'll explore the current state of customer experience, and how to create a winning customer experience program.Continue Reading
In this blog, to aid your efforts in tackling 2022 head-on, we're taking a look at 6 customer experience trends to shape the upcoming year.Continue Reading
When the very essence of adopting omni-channel is to enhance the customer experience, it becomes imperative to strategize and manage a well-intentioned, value-adding omni-channel approach. Continue Reading
In this blog post, we're taking a look at "closed-loop feedback"; A fundamental tactic to engaging customers and ensuring that all comments and concerns are addressed in order to increase sentiment. In addition to shedding light on what this tactic is, we'll also share key best practices and how to execute "closing the loop" with...Continue Reading
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