Improve Store Operations

Real-Time Actionable Customer Feedback

Measure the customer experience at key touchpoints and by location. Use actionable insights to improve your customer experience and retail operations.

Obtain valuable feedback and support real-time messaging with your customers across a variety of channels including in-store kiosks, native apps, websites, social media, and messaging platforms. With the Loop Experience Platform, you can truly deliver a superior omni-channel customer experience.

Better Customer Relationships

Escalate and Resolve

Understand your customers’ needs, expectations, and sentiment towards your brand and shopping experience across multiple channels and touchpoints.

Always ensure a timely response to every customer with our escalations feature. Whether you receive a direct message or feedback, our escalations feature will automatically alert the right team member and department based on availability and knowledge.

Engage Employees

Use Service Benchmarks to Motivate Frontline Staff

Empower your frontline employees and teams by sharing live feedback tied to service benchmarks – fostering a customer-centric culture.

Add team members to a shared inbox by role or department, so everyone is connected and can respond to customers. Internal notes allow you to communicate and share information across your team to help them respond or take action on a customer issue.

Over the years, improving the customer experience has become a notable strategy for building a thriving business. This is where customer experience measurement emerges, as an effective way to help businesses evaluate the experience they offer and enhance it in a way that resonates with each customer in their unique journey.
Solutions

Complete Solutions For The Customer-Centric Businesses

The Loop Experience Platform helps to deliver a better overall service experience, can help improve your survey scores, and supports stronger customer relationships to increase loyalty.

Improve Store Operations

Get real-time insights into a single store or multiple locations based on store hours, day, week, or month.

Escalate and Resolve

Identify unhappy customers in real-time to assist them and resolve any complaints. Avert a PR crisis or harm to your brand’s reputation.

Empower Frontline Employees

Enable your teams to take quick action with live feedback and customer insights using scoreboards to showcase performance.

Create Personalized Experiences

Pair insights into online and in-store experiences with rich customer profiles to exceed customer’s expectations and drive greater loyalty.

Streamline Communication

Centralize your customer feedback and messaging channels in one place for better collaboration and faster response times.

Close the Feedback Loop Faster

Automatically send customer feedback and conversations to the right roles or department to respond appropriately.

“It’s a scalable solution and will help us as we get larger understand how the business is performing. This enables us to see how all provinces are doing and help drive their business and make sure the brand is being protected.”

Saf Sandhu
VP Operations, Freshslice Pizza
A Solution For Your Unique Requirements

The Loop Experience Platform Offers Flexibility for Your Unique Needs

Have the flexibility and agility to manage how you collect data and respond to feedback. With the Loop Experience Platform, you have the freedom to deploy a program that best meets your needs.  

Loop Scoreboard

Motivate Frontline Employees and Improve Operations

Summarize your overall loyalty, satisfaction and effort scores by day to ensure that frontline employees can make an impact on the customer experience. Stream data in real time to front line employees and ensure that immediate action is taken to increase revenue, improve operations and reduce churn. 

Receive a personalized demo from a customer experience specialist.

Interested in Learning More About Customer Experience?



The Latest from Benbria

Tips and Tools: Changing the Questions on Loop Pulse

  When the guest approaches the Loop Pulse kiosk, he or she is asked to provide a positive or negative score for the restaurant based on three questions. This allows management to get insight into the location’s performance across a number of factors, chiefly the quality of the food, the efficiency of the service, and...
Continue Reading

Why You Need Gamification in the Workplace

Gamification is the practice of introducing elements of game-playing — such as point scoring, rules of play, and friendly competition — for the purposes of engagement, productivity, and motivation. The term was coined in 2002 by a UK-based computer programmer named Nick Pelling, but it was only in 2010 that it gained widespread attention. It...
Continue Reading

How Mobile Communication Can Help Restaurants Succeed

In recent years, many fast food and fast casual chains have begun to adopt mobile communication technology to facilitate ordering and payment processes. Reported by Mashable, Domino’s, introduced a feature that allows its customers to order a pizza simply by tweeting the pizza emoji to @Dominos. This use of technology makes perfect sense: in a fast-paced environment,...
Continue Reading
1 73 74 75 76 77 81