Measure and respond to the needs of students and faculty across various campus touchpoints—from dining, housing, retail, parking, facilities as well as vendor performance. Gather the data you need to enhance the overall campus experience. Create effective CX dashboards to analyze experience data from multiple touchpoints, providing a 360-degree view of campus life for everyone.
Equip senior management with insights into the effectiveness of programs and initiatives, while enabling stakeholders to access relevant analytics for informed decision-making.
Additionally, our omni-channel messaging hub allows colleges and universities to communicate directly with students, guests, faculty and staff through their preferred channels.
Centralize insights related to service speed, staff friendliness, food quality, and cleanliness. Isolate and report data in real-time by campus, location, brand, menu, and meal plan using text analytics. This enables informed decision-making and helps close the loop to enhance meal programs for a better on-campus experience. Additionally, hold vendors accountable by incorporating experience data into your RFP process.
Map the student journey through campus retail spaces, from the bookstore to the print shop and pharmacy. Support online orders through messaging and gather feedback on the campus experience after each transaction to identify areas for improvement in the purchasing process. Utilize both online (website) and offline (in-store) methods, including mystery shopping and a Loop inbox for returns and orders, to enhance the overall retail experience.
Support student needs with real-time communication tools for; move-in, during stay, and move-out, with mental health resources, and mobile food ordering options. The residence experience greatly influences students’ decisions to stay on campus beyond their first year. To enhance this experience, implement an omni-channel communication ecosystem that allows for quick escalation of issues as they arise.
Effectively managing vendors is crucial for determining which ones to retain on campus. By providing vendors with key performance indicators (KPIs) to meet, you can assess their performance more accurately. Collecting feedback from students about their preferred vendors and suggestions for improvements will ensure you partner with the best vendors, ultimately boosting revenue and enhancing the on-campus experience.
Every campus has a unique footprint. Our solutions collect feedback and provide real-time messaging to small and large campus sizes. So whether you have 3 amenities or 30, the Loop Experience Platform can help you improve your Campus Experience using actionable insights.
Communicate with students, guests, faculty and staff on their channel of choice including traditional, digital and social. Combine all your message channels in one place allows for staff to easily reply from anywhere, take action and close-the-loop.
Empower your team with chatbots to help triage conversations and resolve issues in a scalable manner. Keep conversations automated to increase response rates prior to handing off to a human. A humas will always be in-the-loop.
Create unique customer experience dashboards to summarize the insights related to all of your touchpoints within a single dashboard that can be easily shared in an automated manner and exported for key stakeholders.
Close the loop with ticket management to ensure that feedback is actioned, and teams are held accountable for getting back to customers including configurable response targets, resolution targets, root cause analysis, and resolutions.
Leverage industry-standard methodologies including CSAT, NPS and CES to measure the customer experience and compare yourself against others within your local market or industry, and create benchmarks to understand how your team should be preforming.
Make campus experience surveys part of your standard operating procedure and create a lifeline for your students, guests, faculty and staff. Distribute customer experience surveys via a Link, Kiosk, Web and Mobile. Or distribute customer experience surveys via Social Channels like Facebook, Twitter/X , WhatsApp and Reddit.
