Today, the majority of customer experience programs focus on providing managers and executives with data to make strategic decisions. However, frontline employees need data too.
The cost of training is directly related to the size of the organization and turnover. Make customer experience data related to loyalty, satisfaction and effort, part of your overall culture to ensure that everyone is on the same page.
Today, a number of customer experience solutions offer nightly data uploads resulting in a significant delay of data collection, interpretation and action. With Loop, you can share feedback in real-time and recover customers in-the-moment. Scoreboards are great for streaming live customer feedback each shift resulting in higher employee productivity and reduced customer churn.
Summarize your overall loyalty, satisfaction and effort scores by day to ensure that frontline employees can make an impact on today’s metrics.
Stream customer experience data onto scoreboards based on a single location or multiple locations. Obtain a national summary of today’s results for your corporate headquarters.
Stream customer experience data to frontline employees in real-time to ensure they can take immediate action to increase revenues, improve operations and reduce churn.
Select and customize the layout to meet your needs and ensure that your frontline employees have access to simple metrics each shift.
Have your device fully or partially managed by our team to ensure your CX program is always up and running.
Select from multiple, low-cost hardware options from leading companies. Our hardware options work well in operational environments.
