Loop Messaging is a concierge messaging hub for communicating with customers on their channel of choice to increase customer loyalty, enhance the customer experience and streamline operations. Loop Messaging is purpose-built for location-based operations and deeply integrates with enterprise systems. Capture and forward requests to close the loop and more.
Enabling customers to message you on the channel of their choice, and responding quickly will improve customer satisfaction and reduce churn rate. In this brochure you will learn the importance of engaging with your customers across multiple platforms, giving your customers the omni-channel experience. Learn why you should track conversations and the importance of escalation when necessary. To learn more about the benefits of Loop Messaging click the button below.
Combining all of your messaging channels in one place allows for staff to easily reply from anywhere, take action and close-the-loop. Communicate with customers on their channel of choice including traditional, digital and social.
Loop supports direct integrations with messaging channels unlike some providers that have chosen to leverage third party Conversation APIs which means they are only as good as their API provider. Benbria considers messaging core to it’s business and has invested the time and effort scaling and optimizing messaging. Engage in rich conversations with your customers using a full-featured inbox.
Do more with less by leveraging workflow automation, AI-assisted features and outbound messaging capabilities. Automatically start and route conversations to staff, capture customer sentiment, respond to customers and escalate internally to team members. Leverage AI-assisted capabilities to summarize conversations and tailor your replies to customers in real-time. Send personalized messages based on a combination of lifecycle, value and behavior before, during and after their stays.
Engage your guests throughout their stay by sending personalized messages to specific audiences to enhance the guest experience and drive ancillary revenue opportunities. Using segments, you can engage based on a combination of attributes related to lifecycle, value and behaviour including where they are within their journey, the rate code used for the reservation, as well as voice of customer and sentiment to optimize engagement for your top promoters.
Connect your messaging channels to each of your locations. Route conversations and report by location to ensure that conversations are handled locally while supporting multiple locations from a visibility perspective. Loop integrates with a variety of enterprise systems to streamline workflow and improve operations. This includes capturing stay details, transaction details and profiles to automate and personalize engagement.
Personalize engagement based on lifecycle, value and behaviour using segments and broadcast messages. Send messages targeted messages pre-stay, in-stay and post-stay to communicate more effectively reach your intended audience.
Empower your team with chatbots to help triage conversations and resolve issues in a scalable manner. Keep conversations automated to increase response rates prior to handing off to a human. A human will always be in-the-loop.
Integrate with your hospitality and healthcare systems to automate engagement, capture stay details and transaction details, and forward requests through to resolution. Leverage data from enterprise integrations such as rate codes and VIP status to target specific cohorts.
Create a brand standard by escalating conversations to ensure that no conversations slips through the cracks.
The Loop Experience Platform is fully translated into multiple languages including all customer/guest and staff facing interfaces allowing your local teams to work with tools translated into their native languages.
Gain valuable knowledge from the past conversations by reporting by location including response time, topic and sentiment.
Route conversations to the correct staff by location or by configuring routing rules for cross-functional use cases such as health and safety.
Use AI-assisted writing to help you reply to customers by drafting the perfect message and summarize conversations for future review and further analysis.
All inbound messages are analyzed in real-time to gage the sentiment of customers making it easier for your staff to access risk and ensure that all interactions are analyzed.
