We provide simple pricing and packaging options for the industries that we serve. There are no hidden fees. Choose from multiple products and editions and receive a professional quote that summarizes the recurring and one-time fees to get started or scale your program overtime.
We like to keep things simple and sell to customers exactly how they like to buy. This ensures that our pricing remains competitive and can be easily budgeted for internally. Getting a professional quote generated is as simple as choosing the products that you are interested in using, choosing the platform edition that meets your needs and confirming the touchpoints that you would like to manage so that you can benefit from volume discounts.
Choose from multiple software and hardware products. Get started quickly and add to your existing subscription at any time. We can grow with you as your needs change and your program matures.
We understand that it is not a one size fits all world. We offer multiple editions including Standard, Professional and Enterprise for each of the core products the we offer. You can expect our editions to get better over time as new features and enhancements are released.
We offer volume discounts based on touchpoint to simplify procurement and provide the best pricing for each industry that we support. This allows us to remain competitive within the market. You will receive a professional quote that summarizes the costs for all of the touchpoints that you would like to manage.
| Standard | Professional | Enterprise | |
|---|---|---|---|
| Team Inbox | Yes | Yes | Yes |
| Routing Rules | Yes | Yes | Yes |
| Internal Notes | Yes | Yes | Yes |
| Reply Templates | Yes | Yes | Yes |
| Conversation Tagging | Yes | Yes | Yes |
| Multi-Media | Yes | Yes | Yes |
| Language Detection | Yes | Yes | Yes |
| Sentiment Analysis | Yes | Yes | Yes |
| Text/SMS/MMS Messaging | Yes | Yes | Yes |
| Email Messaging | Yes | Yes | Yes |
| Conversation Insights | Yes | Yes | Yes |
| Facebook Messenger | Yes | Yes | |
| X/Twitter Direct Messages | Yes | Yes | |
| Broadcast Messaging | Yes | Yes | |
| Escalations | Yes | Yes | |
| Auto-Tagging | Yes | Yes | |
| AI-Assisted Writing | Yes | Yes | |
| AI-Assisted Summaries | Yes | Yes | |
| WhatsApp Business Platform | Yes | ||
| Chatbots and Conversation Orchestration | Yes |
| Standard | Professional | Enterprise | |
|---|---|---|---|
| Survey Projects | Yes | Yes | Yes |
| Survey Categories | Yes | Yes | Yes |
| NPS Surveys | Yes | Yes | Yes |
| CSAT Surveys | Yes | Yes | Yes |
| CES Surveys | Yes | Yes | Yes |
| Link Survey Distribution | Yes | Yes | Yes |
| Email Survey Distribution | Yes | Yes | Yes |
| Text/SMS Survey Distribution | Coming Soon | Coming Soon | Coming Soon |
| Sentiment Analysis | Yes | Yes | Yes |
| Response Tagging | Yes | Yes | Yes |
| Reply Templates | Coming Soon | Coming Soon | Coming Soon |
| Survey Actions | Yes | Yes | |
| Kiosk Survey Distribution | Yes | Yes | |
| Multi-Survey Kiosks | Yes | Yes | |
| Web Survey Distribution | Yes | Yes | |
| Auto-Tagging | Yes | Yes | |
| Ticket Management | Yes | Yes | |
| Ticket Insights | Yes | Yes | |
| Dashboard Projects | Add-On | Add-On | Yes |
| Scoreboard Projects | Add-On | Add-On | Yes |
| Service-Level Agreements | Yes | ||
| SLA Reminders and Escalations | Yes | ||
| Topic Analysis | Coming Soon |
| Standard | Professional | Enterprise | |
|---|---|---|---|
| Survey Projects | Yes | Yes | Yes |
| Survey Categories | Yes | Yes | Yes |
| eNPS Surveys | Yes | Yes | Yes |
| ESAT Surveys | Yes | Yes | Yes |
| EES Surveys | Yes | Yes | Yes |
| Link Survey Distribution | Yes | Yes | Yes |
| Email Survey Distribution | Yes | Yes | Yes |
| Text/SMS Survey Distribution | Coming Soon | Coming Soon | Coming Soon |
| Sentiment Analysis | Yes | Yes | Yes |
| Response Tagging | Yes | Yes | Yes |
| Survey Actions | Yes | Yes | |
| Kiosk Survey Distribution | Yes | Yes | |
| Multi-Survey Kiosks | Yes | Yes | |
| Web Survey Distribution | Yes | Yes | |
| Auto-Tagging | Yes | Yes | |
| Dashboard Projects | Add-On | Add-On | Yes |
| Topic Analysis | Coming Soon |
| Standard | Professional | Enterprise | |
|---|---|---|---|
| Staff App | Yes | Yes | Yes |
| Contact Management | Yes | Yes | Yes |
| Contact Segmentation | Yes | Yes | Yes |
| Employee Management | Coming Soon | Coming Soon | Coming Soon |
| Brand Management | Single Brand | Single Brands | Multiple Brands |
| Location Management | Yes | Yes | Yes |
| Channel Management | Yes | Yes | Yes |
| Project Management | Yes | Yes | Yes |
| Notification Management | Yes | Yes | Yes |
| Email Digests | Yes | Yes | Yes |
| Exclusions | Yes | Yes | Yes |
| Data Exports | Yes | Yes | Yes |
| Device Management | Yes | Yes | |
| Business Hours | Yes | Yes | |
| Team Chat | Coming Soon | Coming Soon | |
| API Access & Client Libraries | Yes | ||
| Single-Sign-On (SSO) | Yes |
| Standard | Professional | Enterprise | |
|---|---|---|---|
| Zapier Integration | Yes | Yes | Yes |
| Opera Integration | Yes | Yes | Yes |
| RoomKeyPMS Integration | Yes | Yes | Yes |
| Hapi Integration | Yes | Yes | Yes |
| TigerTMS Integration | Yes | Yes | Yes |
| PointClickCare Integration | Yes | Yes | Yes |
| Tripleseat Integration | Yes | Yes | |
| HotSOS Integration | Yes | Yes | |
| KnowService Integration | Yes | Yes | |
| Flexkeeping Integration | Yes | Yes | |
| Tableau Integration | Yes | ||
| Power BI Integration | Coming Soon | ||
| Grubhub Integration | Coming Soon |
| Standard | Professional | Enterprise | |
|---|---|---|---|
| Service Uptime | 99.99% | 99.99% | 99.99% |
| Service-Level Agreement | Standard SLA | Standard SLA | Enterprise SLA |
| Email Support | Yes | Yes | Yes |
| Chat Support | Yes | Yes | Yes |
| Phone Support | Yes | Yes | Yes |
| Help Center | Yes | Yes | Yes |
| API Documentation | Yes |
| Standard | Professional | Enterprise | |
|---|---|---|---|
| Implementation Plan | We offer both standard and customized onboarding plans tailored to the size and complexity of your program. These plans ensure your project is delivered on time and aligned with your unique objectives. A seamless handoff process from our commercial team to the project kickoff ensures a smooth transition. | ||
| End-User Training | As part of the project implementation plan, we provide comprehensive end-user training, with additional training available upon request. Staying in touch with your account manager will also give you access to ongoing training opportunities as needed. | ||
| Product Announcements & Updates | We release updates to our products and services on a monthly basis, and you'll be notified promptly when a new release is deployed. We are continuously investing in our offerings and are excited to inform you about new features and enhancements as they become available. Release notes are always accessible in our Help Center. | ||
| Dedicated Customer Success Manager | Based on the complexity and scale of your program, you will be assigned a dedicated resource responsible for ensuring the success of your deployment. This includes scheduling regular meetings, tracking progress, and capturing key action items. | ||
| Executive Business Reviews | For larger, more complex deployments, we recommend semi-annual or annual Executive Business Reviews. During these sessions, we will assess your program’s performance, provide recommendations, and align roadmaps with your strategic objectives. We are also available for onsite visits or to host you at our offices to foster a strong partnership. | ||
| Health Checks | We conduct regular internal health checks to ensure your program is meeting the success criteria we’ve defined together. If any risks are identified, we will take proactive steps to address them and keep your project on track. | ||