Loop’s customer experience surveys are based on proven methodologies used to reduce churn, increase revenues and improve operations.
Leverage industry-standard methodologies including NPS, CSAT and CES to measure the customer experience, reduce churn, increase revenue and achieve greater customer loyalty.
Collect feedback using online and offline channels, in-location. With Loop you can transition customers seamlessly between channels and ensure the experience in-location and online is consistent.
Build custom dashboards for each role and location to ensure you obtain optimal insights from each touchpoint. Select from a suite of pre-defined visualizations or create a custom panel. Dashboards can be easily exported into PDF reports for additional productivity.
Leverage advanced text analytics to capture customer sentiment, understand motivations, and uncover opportunities at-scale. It’s easy to surface trending topics and customer preferences, so your team can continue to evolve programs and employees are trained effectively.
With Loop Inbox, it is easy to follow-up with customers in real-time on the customer’s preferred channel of choice including SMS and email. Responses are pushed directly to the inbox along with the customer’s contact details so you can get the conversation started and improve response times.
With Loop Scoreboard, it is easy to share customer experience data with frontline employees in real-time. Frontline employees have the most impact on customer experience. With real-time awareness, frontline employees and managers can make immediate changes to strengthen the customer experience and improve operations.