Using Loop, Sodexo will be able to manage the campus experience and ensure a safe reopening of schools and universities across the country.
Ottawa, Ontario – September 27, 2021- Benbria, a leading provider of real-time customer experience and engagement solutions for location-based operations, announced today that Sodexo Canada has expanded the relationship with Benbria and the use of the Loop Experience Platform to manage customer feedback and messaging for students and staff across campuses from British Columbia to New Brunswick.
Working together for over 10 years in a variety of industries, Sodexo and Benbria continue to focus on customer experience through feedback and messaging at several touch points throughout the customer journey at education institutions. Using a real-time and closed-loop approach to feedback collection and engagement, Loop enables Sodexo to resolve issues in the moment and improve operations by enhancing the overall customer experience across campuses.
“With the Loop Experience Platform, our on-site teams can now easily know within minutes when and how our guests are experiencing our services,” said Martin Lapointe, Senior Vice President of Sodexo Operations.
“This new tool allows us to ensure the best campus experience possible from dining to servicing the cleanliness of the classrooms through the help of data analytics reporting. With real-time intelligent data, it is extremely important to listen to the opinions of our students, faculty, and customers, and this allows our operators to act in real-time to improve their service. Loop’s presence on campus helps us to redefine what good customer service looks like, and in a world where instant feedback is essential, innovative and interactive platforms like CX tools help to improve the customer journey, relationships, and increase student engagement for our schools”.
With amenities across campus to manage, the Loop Experience Platform makes it easier to measure student and faculty satisfaction and respond to issues in real-time. With email, SMS, link and kiosk channels, a shared inbox and aggregated dashboards by role, Sodexo will be able to follow-up with students in real-time and gain a holistic view of the student experience all within a consolidated view.
“The fact that you get the results in real-time, through text, through email is very helpful. If I am not on campus or on site, I can get the survey pushed to my phone and I can log in right away,” said Farah Janif, General Manager Sodexo, Trinity Western University.
The importance Sodexo places on customer experience is something the Benbria team values and strives to support from both a product development and client care perspective.
“We are thrilled to be working with the Sodexo Canada team at a number of schools across the country, making it easier to measure and manage the customer experience across a number of touchpoints,” Jordan Parsons, CEO of Benbria said. “We look forward to continued growth in the Sodexo partnership across all client segments.”
View the Trinity Western University Case Study
About Sodexo
Sodexo delivers a wide range of customized solutions designed to optimize work and living environments. Sodexo has been providing food and facilities management services in Canada for over 40 years, with a focus on enhancing safety, work process and well-being. Sodexo is a market leader in Canada. Sodexo has been recognized as a top employer for the past seven consecutive years. Sodexo is proud to have created the Sodexo Stop Hunger Foundation, an independent charitable organization that has raised over $3 million to fight hunger and donated more than one million meals to at-risk youth across Canada since 2007. Sodexo is included in the CAC Next 20, CAC 40 ESG, FTSE 4 Good and DJSI indices.
About Benbria
Benbria is a leader in customer experience and engagement solutions for location-based operations, helping the world’s most customer-centric brands deliver a superior experience that goes above and beyond their competitors. Using a variety of channels of engagement, the Loop Experience Platform enables brands to capture feedback and insights related to customer experience including loyalty, satisfaction and effort, engage with customers to convert and recover, and motivate frontline employees to improve operations, reduce customer churn and increase loyalty.
With over 10 years of experience in over 20 countries and a network of partners, Benbria offers both global reach and local expertise in a variety of industries.
Media Contact:
Sandra Holland
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