Ottawa, Ontario and Park City, Utah, September 17th, 2018 – Benbria®, a leading provider of customer experience management technology, and GCommerce, a leading provider of digital marketing services to the hospitality industry, announced a strategic partnership today to bring a full-suite of marketing and customer engagement solutions to the hospitality industry. Hoteliers now have the opportunity to leverage the expertise of both companies to improve direct-bookings, access technology to support real-time guest engagement, and take back control of the guest experience from third-party booking agencies.
The partnership will allow both companies to cross-refer services to their existing client base as well as present a unified set of solutions, to help hoteliers with more effective marketing and engagement to meet modern guest expectations. With the digital marketing expertise of GCommerce, existing and future clients of Benbria will be able to optimize their web experiences, build stronger brand awareness through social and digital channels, and improve the likelihood of direct bookings.
“GCommerce delivers innovative digital marketing and web programs focused on inspiring guests and improving direct bookings”, commented Jordan Parsons, CEO of Benbria. “It made logical sense to establish this partnership given Benbria’s expertise when it comes to pre-stay, in-stay, and post-stay guest engagement using messaging technology. GCommerce helps hotels reach these new direct-booking audiences while Benbria helps them engage them at the right moment”.
Benbria’s Loop platform allows hotels to measure the guest experience and manage conversations across multiple channels including email, Web chat, SMS text, in-app messaging, or messaging apps like Facebook Messenger, Twitter, and WhatsApp. All messages and timely feedback are routed to a unified team inbox where they are tagged and routed to the right teams and departments for immediate action. With multiple applications for hoteliers, a custom solution can be built around a unique guest journey to deliver faster service, obtain in-moment insights into the guest experience, and engage in real-time on the guest’s preferred communication channel.
“Engaging potential guests before they abandon their online booking is becoming critical for hoteliers” noted Chris Jackson, CEO of GCommerce. “With Benbria, our client’s web sites and apps can connect potential guests with a live person at the moment of truth, to answer any questions or deliver an offer to increase direct bookings. The fact that the dialogue can continue pre-arrival, during their stay, and immediately after their visit gives hoteliers even more opportunity to engage guests and upsell throughout their journey”.
Clients of Benbria and GCommerce will be receiving information on each company’s respective offerings in the coming weeks, including a guide for integrating a digital marketing program with real-time engagement of social and messaging channels.
Benbria is a leader in omni-channel customer experience measurement and engagement solutions, helping the world’s most customer-centric brands deliver a superior experience that goes above and beyond their competitors. Using a variety of mobile, online, and on-property technologies – including SMS, email, web, in-app and messaging channels, as well as kiosks – the company’s Loop® platform enables brands to capture real-time insights into the customer experience as well as message with them to engage or recover. The platform also directs this real-time customer feedback, requests, concerns, suggestions, and positive input to the right team members to deliver a timely and informed response.
With over 1,800 client locations in 20 countries and a network of over 10 global sales partners, Benbria offers both global reach and local expertise within multiple markets and verticals. For more information, visit www.benbria.com.
Built on the belief that one-size-fits-none, GCommerce strives to eliminate the cookie-cutter approach to digital marketing. Catering to a wide variety of clients in the hospitality and tourism industry, GCommerce provides a customized, strategic, and client-focused approach to digital marketing. Services provided include but are not limited to search engine optimization and marketing, website design and development, display advertising, email marketing, content marketing and social media advertising and consultation.
Boasting a robust and diverse clientele including industry-leading hotel management groups, luxury and boutique hotel brands, resorts and casinos, franchises and independents, and more. For more information, visit www.gcommercesolutions.com or reach out to email@example.com.