Benbria’s Loop Experience Platform and HotSOS allow hotels to send feedback collected from guests directly to housekeeping for improved cleanliness and the hotel standard.
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HotSOS by Amadeus is a Service Operation software platform used by hotels to automate and track preventive maintenance, service orders, and guest requests.
With the Loop Experience Platforms solutions for Hospitality have the ability to collect feedback and engage guests through omni-channel messaging with in real time. Integrating with the top hospitality applications, Loop is a natural addition to any hotel’s tech stack to improve the guest experience from booking to check-out.
Using Loop with HotSOS integration, a hotel guest can directly request services from their personal device and have those requests automatically (or manually in some cases, with the action of a hotel associate) routed to the HotSOS platform for fulfillment by hotel staff.
Guests receive convenience and expedited service.
Hotel reduces staff workload, increases guest satisfaction and gains revenue opportunities.
Loop connects to HotSOS via REST API over a secure HTTPS connection. The integration is depicted below:
Here are a few of the following integration workflows that are supported with the Loop / HotSOS integration.
Through Loop’s OnDemand menu, request items are directly mapped to HotSOS issues for an immediate workflow:
With an open service order, Loop periodically checks HotSOS at a polling interval of 10-seconds for service order status updates. When a status update is received on an open service order, the Loop thread is updated and all Loop users (guest and hotel staff) are notified:
Loop OnDemand’s menu enables both guests and hotel staff to make guest requests, ie: more towels in their room, ordering room service or ensuring there are chocolates waiting in their room. By allowing hotel staff to submit requests it enables guests to make requests upon booking instead of waiting until they show to make the requests. These experiences help to improve the overall guest experience throughout the duration of their stay.
