Automatically escalate complaints from customers to upper management and automate ticket creation with actions. This will help to get the issue resolved quickly and reduce customer experience in the long term, while giving your staff the tools they need to resolve the issue.
In the Loop Tickets Brochure we dive deeper into the importance complaint handling, automating ticket creation and how it can help you to improve your business.
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Automatically create tickets through feedback collection to resolve issues quickly.
Effectively handle customer complaints and reduce customer churn.
SLA’s establish standards and reporting on tickets to achieve those standards.