Food Service Experience

Give a Voice to Your Customers

Providing customers with excellent service in the food industry is about understanding the customers experience and responding to feedback that has been provided. From restaurants to cafeterias, the Loop Experience Platform helps food service vendors collect feedback from customers to better understand what customers love about your food. 

How can you determine a customers opinion about your restaurant without collecting feedback from them about the quality of food served and service provided. Providing an always on feedback collection tool that allows you to communicate in real time with customers is essential to a successful business. Loop CX allows you to collect feedback through surveys and respond to customers to address issues. Loop Inbox allows you to communicate in realtime with customers and answer any questions or concerns. 

Being able to monitor and analyze the collected data is key to running a successful food service business, this is where Loop Insights is essential. Loop Insights allows you to analyze the collected data using custom dashboards and heat maps. This will help you determine when your operation is running at peak efficiency and any times that could be improved. 

Check Out Our Food Services Video   >

Restaurant Questionnaire
Brochure: Restaurants

Engage More Customers and Build Loyalty

When customers come to visit your restaurant it provides an excellent opportunity to collect feedback about all aspects of your business. In this brochure learn how the Loop Experience Platform can help you collect valuable feedback, and builds loyalty. Learn how to use in the moment feedback to help drive your business and make appropriate changes based on customer feedback. 
Greater Feedback

Initiate More Customer Conversations

Engage customers at each relevant touchpoint, gaining feedback during each step of the customer journey. From evaluating the state of the location and friendliness of staff on site, to feedback on the food quality and menu selections after the guest has left, have the opportunity to collect greater feedback on the overall customer experience.  

Real-Time Recovery

Get Real-Time Insight into the Customer Experience

Collect feedback in real time, and have the opportunity to recover at-risk customers in the moment. Identify areas of service issues in real-time offering the ability to resolve situations before the overall customer experience is impacted. 

Insights to Improve

Leverage Data to Improve Processes

Collect data on quality, menu items, service delivery, staff and facilities. Use this data to improve processes, operations and focus training on areas that matter most. Review data in custom dashboards to identify trends and review overall performance by location, date and time. Offer specific dashboards to various stakeholders for them to view the data that matters most to them. 

eBook

An Introduction to Touchpoints & Channels

Implementing and managing channels is complex and hard to do — especially as new channels and touchpoints continue to emerge. To ensure success, it’s crucial to use the right channel at the right moment for your customers.
Solutions

Complete Solutions For The Customer-Centric Businesses

The Loop Experience Platform helps to deliver a better overall service experience, can help improve your survey scores, and supports stronger customer relationships to increase loyalty.

Measure Everywhere

Easily measure every step along the customer journey and compare performances across multiple touch points and track the results to improve the overall customer experience. 

Access Feedback

Access customer feedback and respond to at risk customer on a unified company platform, and route high-risk feedback to the right people in real-time.

Omni-Channel Engagement

Receive and respond to messages from customers from one convenient place, giving your customers an omni-channel experience, improving customer engagement. 

Improve Customer Experience

Collect customer feedback and make adjustments based to meet the specific preferences of your customers to increase revenue and customer experience. 

Leverage Feedback

Use feedback from customers to improve staff impact, by focusing on what matters most – cleanliness, customer service, and food preparation.

Obtain Customer Data

Review customer experience data in real-time to better understand trends in the data and intercept issues early to better tailor service to customer needs. 

“One of the best features of the loop system is that I can see direct live feedback from customers thus allowing me to adjust service if needed. Also, having a report sent daily allows for me to easily see trends day over day.”

Kenneth Webster
General Manager, Sodexo Canada
Receive a personalized demo from a customer experience specialist.

Interested in Learning More About Customer Experience?



The Latest Blog's from Benbria