Using real time experience feedback is a great way for business to gain insights on the customer journey. Listening to what the customers think of your business is critical to customer retention and attracting new customers.
In the Loop CXM Brochure we dive deeper into the importance of collecting closed loop feedback and how it can be used to help you to improve your business.
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Collect in the moment feedback from a convenient location at your business.
Build a survey question path that varies based on a respondents answers.
Follow up with customers who filled out the survey to address issues.