WhatsApp is the preferred contact method for millions worldwide. By adding it to communication channels you have another preferred communication method for your customers to reach out to you.
WhatsApp allows users to not only send messages but also pictures and videos showing a company what an issue is, rather than just explaining it. A modern approach to closed loop feedback.
The Loop Inbox supports WhatsApp as a channel for conversations. Messages from your WhatsApp channel are automatically forwarded to the Loop Inbox where you can respond back without needing to log into the native platform, increasing the efficiency of your staff and improving response times.
Customize your WhatsApp channel so its tailored to your unique brand and set letter colours and send pictures/ attachments to customize each project you run.
With minimal customization options, it is easy to ensure consistent messaging through multiple campaigns.
Our experts can help you find the right customer experience management solution for your needs.