Having customers respond through SMS makes follow up quick, and personal. It is easy to set up answers to common questions, provides quick responses to customers, and keeps the customer engaged.
This will ensure contact details remains up to date. Capture contact details to enable rapid follow-up with your customers. An excellent approach for closed-loop feedback.
SMS focuses more on the messaging and getting the messages to your customer base as quickly as possible. Since most people carry their phones on them all the time, it allows customers to see the message almost instantly.
Able to easily capture and confirm up to date mobile numbers from both new and existing clients.
SMS is a common communication tool that anyone who uses a cell phone has access too, allowing for messages to be delivered instantly.
SMS is primarily a communication tool used in North America, throughout many other parts of the world WhatsApp is the primary form.
When replying to customer inquiries, it is easy to make the messages personalized and answer any questions directly.
Once a SMS gets delivered, customers will open them almost immediately, allowing for fast response time.
SMS allows you to easily reach a wide customer base with only a few clicks, making it a very effective form of communication.
