Twitter is a popular social media platform and is used by millions worldwide to communicate. It is expected for companies to have a Twitter page to post updates to their clients. This allows customers to find information or to reach out if they have any questions.
Twitter and Direct Message are great communication tools; you can respond to customers questions in real time. A communicative approach to Closed Loop Feedback.
Increase workflow efficiencies in your business by using the Loop Inbox. Avoid having to log into the native platform to retrieve your Twitter Direct Messages and respond directly from the shared inbox on Loop. This increases speed of response and saves staff time from toggling from screen to screen. It also ensures that the whole team has access to conversations no matter which platform they are on.
Our experts can help you find the right customer experience management solution for your needs.