Why not use the holiday as an excuse to encourage your customers to continue their relationship with you? Here are three ways to show your hospitality customers love on Valentine’s Day.Continue Reading
Whether you’re just getting started with your own CX program or looking to gather more funding for continued growth, in this blog, we’re detailing how you can establish a compelling business case for CX investment.Continue Reading
With a number of moving parts to consider, in this blog, we’re taking a look at the common challenges businesses face with a customer feedback program, and how to overcome them.Continue Reading
In this blog, we are going to showcase the Loop Inbox, where you can communicate with customers in real time, from the channel of their choice, from one dedicated inbox.Continue Reading
For restaurants, in particular, the benefits of communicating in real time are substantial. They include; better service, increased customer satisfaction, higher online ratings, enhanced in-dining operations, and other qualities that contribute to overall restaurant success. Continue Reading
Touching on some main themes explored in the eBook, in this blog we'll explore the current state of customer experience, and how to create a winning customer experience program.Continue Reading
Deploying the Loop Experience Platform in September 2020, OCH placed a kiosk in each of their four main offices across the city to collect in location, in person feedback.Continue Reading
In this blog, to aid your efforts in tackling 2022 head-on, we're taking a look at 6 customer experience trends to shape the upcoming year.Continue Reading
The focus of this release was to provide enhancements to existing features to further support enterprise customers. Key use cases addressed are related to auditing, access control, survey distribution, operations and reporting. Making it easier for enterprise customers to understand and control the data they collect as well as provide more opportunities to gather data...Continue Reading
In this blog we are going to break down how tickets are handled in the Loop Experience Platform, looking specifically at Survey Projects and how automation plays a key role in the workflows.Continue Reading
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